PMP - Communication Management review

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Author:
cbass
ID:
52093
Filename:
PMP - Communication Management review
Updated:
2010-11-28 21:48:44
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PMP
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PMP - Communication Management Review
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  1. Formal Communiation is best handled in ______
    writing
  2. Name four types of communication
    • Formal, Written
    • Formal, Oral
    • Informal, Written
    • Informal, Oral
  3. What can a recipient do to improve communication
    practice active listening - ie paraphrasing the speaker's message to check for understanding
  4. Identify four aspects of effective listening
    • - Repeating what was said
    • - Asking for clarification
    • - Watching for nonverbal clues (body language)
    • - Maintaining eye contact
  5. How much of a PM's time is spect acquiring and communicating information?
    a major percentage - as much as 80-90%
  6. What is the presence of communication barriers likely to produce on a project?
    Increased conflict
  7. Name six barriers to effective communication
    • - Cultural differences
    • - Lack of clear communications channels
    • - Physical / temporal distance
    • - Technical language
    • - Distracting environment
    • - Poor attitudes
  8. Identify four guidelines for effective meetings
    • - Clear purpose
    • - agenda
    • - convenient location
    • - defined length
  9. Name three important categories of performance reporting
    • - Status reporting
    • - Progress reporting
    • - Forecasting
  10. Name three advantages of verbal communication
    • - Quick
    • - Can clarify / use immediate feedback
    • - Supports brainstorming needed to solve complex problems
  11. What are some communication-related disadvantages to the Matrix organizational structure?
    • - multiple bosses
    • - conflict over differing priorities
    • - team members are borrowed
    • - team members may see only pieces of many projects
    • - information flows are complex
  12. What are five parts of the communication model?
    • 1. Encode
    • 2. Message adn feedback message
    • 3. Medium (method)
    • 4. Noise
    • 5. Decode

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