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what are skills that promote good relationships between individuals?
effective interpersonal skills to establish _____ ______ with dental patients and promote patient _______
- trusting relationships
____ skills alone are not sufficient for providing optimal patient care.
technical skills....do we have these skills I don't think we were taught this
defined as the process by which information is exchanged between two or more persons
_____ communication involves the use of language
t/f choice of words is importnat when talking with the dental patient
true (just shut up open your mouth and let me put it in and take a picture..now get your mind out of the gutter I was talking about xrays!)
excessive use of ______ words may cause confusion and result in ______
t/f slang is the perfect way to explain things to patients in a way they will understand
FALSE yo it's like umm too difficult to understand ya hear!
what tone should you use with the patient?
impatient works the best! No no speak in a pleasant and relaxed manor and a soft tone of voice it is soothing
what type of communication involves the use of body language
what body language sends a non verbal message?
- body movement
- eye contact
t/f nonverbal messages can be substituted for verbal messages
yep--nod with me...see nonverbal good job!
you want to keep your ____ and _____ messages consistent with each other
t/f don't maintain direct contact with the patient it is uncomfortable and they won't open up as much to you.
false! always maintain direct eye contact it shows interest and builds the relationship
______ involves more than just hearing it refers to _______ and ______ of the messages
careful listening results in better communication and less chance for _______
misunderstandings! YA HEAR!
what should the radiographer say in return to a patient after they have just communicated their concerns
paraphrase what the patient just stated to confirm what was heard
t/f the radiographer may want to summarize the feelings of the patient
t/f it is wise to correct the patient when they have stated wrong information. Also it is wise to finish your patients sentence when they cannot complete them accurately.
both statements are false! never correct the patient and never finish their sentences
what are the interpersonal skills used to ease communication and develop a trusting relationship between the dental professional and the patient
the term _____ means that act of making at ease
____ involves the belief that the dental professional will interact with a patient in a beneficial way rather than harmful
when a patient trusts the dental professional the patient is more likely to provide ______, ______ during procedures, comply with _____, and return for further _____
facilitative skills that enhance patients trust include: (4)
- encouraging questions
- answering questions
- responding with action
- expressing warmth
what is the purpose of encouraging questions?
helps those patients who may be intimidated or apprehensive
when a patient asks a question what should the radiographer do?
respond with accurate information in a direct manner and use language that can be easily understood by the patient
t/f it is important to respond with action or carry out the patients request when they ask you to do somethin
what does warmth communicate to the patient?
that the professional cares for them as a person
what is the term that refers to the relationship between the patient and the dental professional
what is usually involved in the patients first impression?
the auxilliary, their appearance and greeting
the auxiliary should always wear a _____ _____ and appear well ____
the dental auxiliary should never (3) while working with patients
- chew gum
- (would you like some fries with that saliva?)
what refers to the way a dental professional conducts himself or herself at the patients chairside
what does a relaxing chairside manner do for the patient
makes them feel comfortable and at ease
the dental auxiliary needs to be ______
CONFIDENT (no oopsies)
what is a way to convey operator confidence?
explain which procedures are about to be performed and answer any questions the patient may have
the dental auxiliary can ____ and ____ the patient to the dental team members and their respective roles and responsibilities. who would want to reinforce this?
- educate and orient
- the dentist
what is defined as a position of the body or manner of carrying oneself indicative of a mood
all dental auxiliaries must be professional and should include the attributes of _____, ______, and _____
what is the most important part of a professional attitude?
What would you like to do?
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