Rad ch 12
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Skills that promote good relationships between individuals are termed
process by which information is exchanged between two or more persons
basis for developing a succesful radiographer-patient relationship
involves the use of lauguage
verbal communication skills
involves the use of body language
Nonverbal messages are conveyed through (3)
- body movement
- eye contact
refers to the receiving and understanding of messages
What should you never do when communicating (6)
- correct the patient
- finish the patient's sentences
- look at clock or watch
- play with objects
interpersonal skills used to ease communication and develop a trusting relationship between the dental professional and the patient
the act of making easier
When a patient trusts the dental professional, the patient is more likely to (4)
- provide info
- cooperate during procedures
- comply with prescribed tratment
- return for further treatment
facilitative skills that enhance patient trust include
- encouraging questions
- answering questions
- responding with action
- expressing warmth
can be communicated through the voice and facial expression fo teh dental radiographer
refers to the relationship between the patient and the dental professional
The relationship between the patient and the dental professional begins with
you should never do what 3 things when working with a patient?
patients should always be greeted by?
refers to the way a dental professional conducts herself at the patient's chairside
defined as "a position of the body, or manner of carrying oneself, indicative of a mood"
attitudes should indicate (3)
What would you like to do?
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