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darbydo88
on FreezingBlue Flashcards.
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Skills that promote good relationships between individuals are termed
interpersional skills
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interpersonal means?
between persons
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process by which information is exchanged between two or more persons
communtication
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basis for developing a succesful radiographer-patient relationship
effective communication
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involves the use of lauguage
verbal communication skills
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involves the use of body language
Nonverbal communication
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Nonverbal messages are conveyed through (3)
- posture
- body movement
- eye contact
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refers to the receiving and understanding of messages
listening
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What should you never do when communicating (6)
- interrupt
- correct the patient
- finish the patient's sentences
- look at clock or watch
- figet
- play with objects
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interpersonal skills used to ease communication and develop a trusting relationship between the dental professional and the patient
Facilitation skills
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the act of making easier
facilitation
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When a patient trusts the dental professional, the patient is more likely to (4)
- provide info
- cooperate during procedures
- comply with prescribed tratment
- return for further treatment
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facilitative skills that enhance patient trust include
- encouraging questions
- answering questions
- responding with action
- expressing warmth
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can be communicated through the voice and facial expression fo teh dental radiographer
warmth
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refers to the relationship between the patient and the dental professional
patient relations
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The relationship between the patient and the dental professional begins with
first impressions
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you should never do what 3 things when working with a patient?
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patients should always be greeted by?
name
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refers to the way a dental professional conducts herself at the patient's chairside
chairside manner
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defined as "a position of the body, or manner of carrying oneself, indicative of a mood"
attitude
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attitudes should indicate (3)
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