ITM 4!

• 1. Innovation: finding new
• 2. Social Entrepreneurship: going green
• 3. Social networks: who's who
• 4. Virtual worlds: it's a whole new world- do work anywhere anytime.

• - keeps cars off the road
• - helps a company to bolster its green bona fides
• - fosters employee retention
• - boosts worker productivity
• - slashes real estate costs

an arrangement by which an organization provides a service or services for another organization that chooses not to perform them in-house.

• -Core comeptencies
• -Financial Savings
• -Rapid Growth
• -Industry Changes
• -Internet
• -Globalization

• 1. IT (almost 60%)
• 2. HR (40%)
• 3. Facilities Management (40%)

• ·
• -Tap outside sources of expertise (72%)
• -Concentrate resources on core business (68%)
• -Reduce head count and related expenses (57%)
• -Eliminate the need to reinvest in technology (52%)
• -Reduce costs (41%)
• -Better manage the costs of internal processes (34%)
• -Other (4%)

it can be done without the personal element and is therefore not needed to be done in-house

It requires direct ineraction with customers and it is a core strength, you don't want it left up to anyone else

• -The process of building the capacity, capability and will of an organization
• -...to move from an entrenched current state to an unfamiliar future state
• -...then leading them through and sustaining them in that change.

• 1. Institue change management policies
• 2. Anticipate change
• 3. Seek Change

fear

• 1. Proper training
• 2. End user involvement in organizational changes

Dissatisfaction * Vision * Focus> Resistance

opportunity

pessimism

• 1. Uninformed Optimism
• 2. Informed Pessimism
• 3.Informed Doubt
• 4. Hopeful Realism
• 5. Informed optimism

fear and anger

• 1. Immobilization
• 2. Anger and Denial
• 3. Bargaining
• 4. Depression
• 5. Exploration
• 6. Acceptance

• 1. Compelling vision
• 2. change strategy (1st step)
• 3. develop leaderhsip
• 4. build commitment
• 5. manage performance
• 6. deliver business benefits
• 7. develop culture
• 8. design organization

Engaging internal customers in business decisions.

Ensuring that the systems from which the data will be extracted are open and allow for extracts

all of the above, (you are helping your fellow human beings learn skills that are transferable around the world, you are needed and wiling to have ample opportunity to grow)

• 1. Trustworthiness
• 2. Expertise
• 3. Credibility

• • Lots of traffic, few purchases
• • Abandoned items in shopping carts
• • Users only hit top level of your site – do not
• visit deeper pages
• • Lack of repeat customers

• 1. Design your site so that it looks professional
• 2. Make it easy to verify the accuracy of information on your site
• 3. Show that there is a real organization behind your site.
• 4.Highlight the expertise in your organization and in the content and services you provide
• 5.Show that trustworthy people stand behind your site
• 6. Make it easy to contact you
• 7.Make your site easy to use—and useful
• 8.Update your site content often
• 9.Use restraint with any promotional content (limit ads)
• 10. Avoid even small errors.