The flashcards below were created by user
jlkpeeps
on FreezingBlue Flashcards.
-
What are the primary challenges in the 21st century? (4)
- 1. Innovation: finding new
- 2. Social Entrepreneurship: going green
- 3. Social networks: who's who
- 4. Virtual worlds: it's a whole new world- do work anywhere anytime.
-
What are 5 benefits to a Virtual Work force?
- - keeps cars off the road
- - helps a company to bolster its green bona fides
- - fosters employee retention
- - boosts worker productivity
- - slashes real estate costs
-
Define: Outsourcing
an arrangement by which an organization provides a service or services for another organization that chooses not to perform them in-house.
-
The Main factors driving outsourcing: (6)
- -Core comeptencies
- -Financial Savings
- -Rapid Growth
- -Industry Changes
- -Internet
- -Globalization
-
Top 3 Functions outsourced and average %:
- 1. IT (almost 60%)
- 2. HR (40%)
- 3. Facilities Management (40%)
-
Top Reasons companies outsource :
- ·
- -Tap outside sources of expertise (72%)
- -Concentrate resources on core business (68%)
- -Reduce head count and related expenses (57%)
- -Eliminate the need to reinvest in technology (52%)
- -Reduce costs (41%)
- -Better manage the costs of internal processes (34%)
- -Other (4%)
-
Why is IT the most outsourced?
it can be done without the personal element and is therefore not needed to be done in-house
-
Why is Marketing the least outsourced?
It requires direct ineraction with customers and it is a core strength, you don't want it left up to anyone else
-
Define Change Management
- -The process of building the capacity, capability and will of an organization
- -...to move from an entrenched current state to an unfamiliar future state
- -...then leading them through and sustaining them in that change.
-
What are the 3 key points of preparing for change?
- 1. Institue change management policies
- 2. Anticipate change
- 3. Seek Change
-
Change can generate _____ and resistnce
fear
-
The 2 main keys to countering end user resistance are:
- 1. Proper training
- 2. End user involvement in organizational changes
-
**What is Gleicher's formula for change?
Dissatisfaction * Vision * Focus> Resistance
-
Positivly viewed change is viewed as an ___________
opportunity
-
Transition requires managing expectations and minimizing _________
pessimism
-
The steps from Uniformed optimism to Informed Optimism in Positively viewed change are:
- 1. Uninformed Optimism
- 2. Informed Pessimism
- 3.Informed Doubt
- 4. Hopeful Realism
- 5. Informed optimism
-
Negatively Viewd change is viewed with ______ and _______
fear and anger
-
Steps when dealing with Negatively viewed change going from Immobilization to Acceptance are:
- 1. Immobilization
- 2. Anger and Denial
- 3. Bargaining
- 4. Depression
- 5. Exploration
- 6. Acceptance
-
What are the steps to Change Management process? (8)
- 1. Compelling vision
- 2. change strategy (1st step)
- 3. develop leaderhsip
- 4. build commitment
- 5. manage performance
- 6. deliver business benefits
- 7. develop culture
- 8. design organization
-
For Appleseed Healthcare Resources, one way the CRM systems aid the business of healthcare is by...
Engaging internal customers in business decisions.
-
For Appleseed Healthcare Resources, Which of the following is a good first step in mining data?
Ensuring that the systems from which the data will be extracted are open and allow for extracts
-
For Appleseed Healthcare Resources, Healthcare is an excellent industry to start a career because:
all of the above, (you are helping your fellow human beings learn skills that are transferable around the world, you are needed and wiling to have ample opportunity to grow)
-
What three things do credible websites have?
- 1. Trustworthiness
- 2. Expertise
- 3. Credibility
-
What are the signs that a website offeres a poor user experience: (4)
- • Lots of traffic, few purchases
- • Abandoned items in shopping carts
- • Users only hit top level of your site – do not
- visit deeper pages
- • Lack of repeat customers
-
10 Things for Credible Website criteria:
- 1. Design your site so that it looks professional
- 2. Make it easy to verify the accuracy of information on your site
- 3. Show that there is a real organization behind your site.
- 4.Highlight the expertise in your organization and in the content and services you provide
- 5.Show that trustworthy people stand behind your site
- 6. Make it easy to contact you
- 7.Make your site easy to use—and useful
- 8.Update your site content often
- 9.Use restraint with any promotional content (limit ads)
- 10. Avoid even small errors.
|
|