MGMT CH. 15

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Author:
paulpfiction
ID:
55095
Filename:
MGMT CH. 15
Updated:
2010-12-11 20:26:16
Tags:
MGMT QUIZ
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Description:
MGMT CH. 15 QUIZ
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  1. Noise occurs in verbal communication, but not in nonverbal communication
    false
  2. Semantics is termiinology specific to a particular profession or group
    false
  3. The transfer of information and understanding from one person to another is

    A. feedback
    B. conversation
    C. communication
    D. transmission
    C. communication
    (this multiple choice question has been scrambled)
  4. Which type of communication has the highest media richness

    A. video-conferencing
    B. face-to-face presence
    C. telephone
    D. email
    B. face-to-face presence
    (this multiple choice question has been scrambled)
  5. Organizations in which line-supervisors deliver information to middle- and upper-management are using which flow of information?

    A. team
    B. horizontal
    C. downward
    D. upward
    D. upward
    (this multiple choice question has been scrambled)
  6. _____ communcation flows within and between work units, with coordination as a main purpose

    A. external
    B. downward
    C. horizontal
    D. upward
    C. horizontal
    (this multiple choice question has been scrambled)
  7. _____ helps to reduce the problems of distortion that inevitably occur with formal communcation flowing up a hierarchy.

    A. total quality management
    B. management by objectives
    C. management by wandering around
    D. behavioral management
    C. management by wandering around
    (this multiple choice question has been scrambled)
  8. Intructions related to a particular job task involve downward communication
    true
  9. Information overload occurs when the amount of information received exceeds a person's ability to handle or process it
    true
  10. When laying out ideas in writing, it is best to start with the least controversial ideas and finish witht he ideas that are most controversial
    true

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