MGMT CH. 16

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Author:
paulpfiction
ID:
55098
Filename:
MGMT CH. 16
Updated:
2010-12-11 20:35:35
Tags:
MGMT QUIZ
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Description:
MGMT CH. 16 QUIZ
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  1. The balanced scorecard establishes both goals and peformance measures
    true
  2. operational control is monitoring performance to ensure that day-to-day goals are being implemented
    true
  3. _____ is concerned with seeing that the right things happen at the right time in the right way.

    A. planning
    B. controlling
    C. six sigma
    D. quality management
    B. controlling
    (this multiple choice question has been scrambled)
  4. Management by _____ is a control principle that states taht managers should be informed of a situation only if data show a significant deviation from standards

    A. divergence
    B. walking around
    C. objectives
    D. exception
    D. exception
    (this multiple choice question has been scrambled)
  5. A _____ is a visual representation fo the balanced scorecard that enables managers to communicate their goals

    A. goal map
    B. positioning map
    C. strategy map
    D. innovative map
    C. strategy map
    (this multiple choice question has been scrambled)
  6. _____ budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point.

    A. fixed
    B. vairable
    C. zero-based
    D. incremental
    D. incremental
    (this multiple choice question has been scrambled)
  7. a reduction of steps in a work process is referred to as a reduced cycle time
    true
  8. an income statement summmarizes an organization's overall financial worth by analyzing assets and liabilities at a specific point in time
    false
  9. Continuous improvement is defined as ongoing, small, incremental improvement in all parts of an organization
    true
  10. The ______ consists of quality-control procedures companies must install that can be audited by independent quality-control experts

    A. six sigma method
    B. ISO 9000 series
    C. total quality management philosophy
    D. lean manufacturing
    B. ISO 9000 series
    (this multiple choice question has been scrambled)

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