Service Powertracks

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Author:
kimah74
ID:
55624
Filename:
Service Powertracks
Updated:
2010-12-13 15:25:24
Tags:
powertracks
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Description:
Service Powertracks
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The flashcards below were created by user kimah74 on FreezingBlue Flashcards. What would you like to do?


  1. Symptoms/Diagnostic Questions
    The best way for us to find out what's wrong with your vehicle is to have one of our factory trained technicians take a look at it. As a matter of fact, it could be something minor. Our service department has an opening...
  2. "My check engine light is on"
    If yes: A lot of the time the check engine light will come on when the gas cap is not properly replaced. We suggest that you unscrew the gas cap and retighten until it clicks, then allow the check engine light up to a day to reset. If the light remains on after a day please call us back.
  3. Technical Questions or "How do I..."
    Due to insurance regulations we are unable to provide you with answers to technical questions over the telephone. We suggest that you bring your vehicle into our service center so one of our service advisors can provide you with all the answered that you need. Our service department has an opening...
  4. Competing with other factory stores
    We provide prompt courteous service, a 24 month unlimited miles parts and labor warranty, and we have the most service bays and factory trained technicians working on our product in this area. Our service department has an opening at...
  5. Competing with independent stores
    Only an authorized BMW center has factory trained technicians that specialize in your vehicle. In addition, we shop all our major competitors in order to ensure you of the most competitive prices. Our service department has an opening at...
  6. "Can I speak to (service representative's name)?"
    Are you calling to check status or set a reservation?...Actually, I am a service coordinator and I can help you.
  7. "Can I speak to (service representative's name)?"

    (If the client is returning a call to an advisor)
    Just one moment while I page him for you. May I please have your name to let him/her know who is holding?...My pleasure to connect you.
  8. "I want to see if my vehicle is finished?"
    No problem at all, I'd be happy to help you with that. Can I get the spelling of the last name the vehicle is under? and the first?
  9. "I want to see if my vehicle is finished?"

    If READY
    Your vehicle is ready to be picked up. Our service department closes today at 7pm.
  10. "I want to see if my vehicle is finished?"

    If NOT READY
    Your vehicle is not ready at this time. Would you like to speak with your service advisor for more information?

    My pleasure to connect you. You may receive voicemail if he/she is with another client.
  11. "Do I receive a loaner/rental car?"
    I will request a courtesy vehicle for you. However, they are available on a first come, first service basis. When you meet with a Service Advisor, he'll go over the details with you. Our service department has an opening at...
  12. "Do you have a shuttle available?"
    Yes we do. Our shuttle operates within a 10 mile radius of our service center. Our service department has an opening at...
  13. "Do you provide a towing service?"
    Yes, we do! However, have you already tried to contact Roadside assistance? If not, I can provide you with that number or the number for Steve's Towing.
  14. "I think I need a ----, how much will that cost me?
    Has a BMW factory trained technician told you that you needed that?
  15. "I think I need a ----, how much will that cost me?

    If YES
    Would you consider a second opinion?
  16. "I think I need a ----, how much will that cost me?

    If NO
    Only a factory trained technician with specialized equipment can accurately diagnose your vehicle and save you money by recommending only what you need. Our service department has an opening at...
  17. "How much would that cost to repair?"

    THE DIAGNOSTIC INSPECTION
    The diagnostic inspection is only $147 labor fee, and of course if you decide to have any work done we will apply that amount towards the repair. Our service department has an opening at...
  18. "How much would that cost to repair?"

    BRAKE INSPECTION
    We provide a complimentary brake inspection. Once we have had a chance to look at your vehicle, a service advisor will go over those details with you. Our service department has an opening at...
  19. "How much would that cost to repair?"

    SCHEDULED MAINTENANCE SERVICE
    The ____ service is approximately $____, however your service advisor will be able to give you a more accurate price once he/she has had a chance to look at your vehicle. Our service department has an opening at...
  20. "Will the service be covered by my warranty?"
    Several factors help us determine whether your repairs are currently covered by your warranty. (age of vehicle, mileage, nature of problem)When you meet with your Service Advisor, they will gladly cover all of your opeitons in detail. Our service department has an opening...
  21. "I'm not bringing my car down unless I know its cover by the warranty"
    Unfortunately, there is just no way to determine if that service is covered by the warranty until the vehicle is brought to our dealership and a Service Advisor has a chance to review it.
  22. "What kind of warranty do you provide on the work that you do?"
    We provide a 24 month, unlimited mile warranty that is also honored at any other authorized BMW dealership in the country. Our service department has an opening...
  23. "How long will it take?"
    We will need your vehicle for approximately (half of the day/a full day), however your service advisor will be able to give you a more accurate time estimate. Our service department has an opening...

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