RCM 300 Final

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Author:
scott_aa
ID:
55656
Filename:
RCM 300 Final
Updated:
2010-12-13 22:06:07
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Professional Communication
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Description:
RCM 300
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  1. How to write a letter of acknowledgement.
    May be written to an employee, colleague or client. Should be warm in tone and to the point.

    • Specific
    • Positive
    • Sincere
    • Appropriately Brief
  2. How to write a letter of apology.
    • 1) Acknowledge the wrong done to the injured party
    • 2) Recognize the legitimacy if feelings hurt, anger, frustration, disappointing, or betrayal.
    • 3) Take responsibility for any damage inflicted to the individual or the relationship.
    • 4) Never blame the recipient
    • 5) Sincerely apologize on a personal level
    • 6) Offer a gesture of support and compensation if possible.
  3. How to write an application letter
    • Five steps
    • 1) Identify the purpose
    • 2) Outline the relevant qualifications
    • 3) Emphasize your strengths
    • 4) Refer the reader to your resume
    • 5) Request an interview
  4. What is the rhetorical triangle
    speaker, message audiance
  5. Ethos
    • The speakers credibility
    • 1) Good Will
    • 2) Good Judgment
    • 3) Good Character
  6. Pathos
    Exhibit respect and concern for the audience, recognizes the the feelings and concerns of others
  7. Logos
    The speaker must provide reasonable and logically sound arguments, must demonstrate a thorough knowledge of the issues being discussed.
  8. Nine Axioms
    • 1) Communication is not simply an exchange of information but an interaction between people
    • 2) All communication involves an element of relation as well a content
    • 3) Communication takes place within a context of 'persons, objects, events, and relationships'.
    • 4) Communication is the principle way which we establish ourselves and maintain credibility.
    • 5) Communication is the main means through which we can exert influence
    • 6) All communication involves an element of interpersonal risk.
    • 7) Communication is frequently ambiguous: what is unsaid can be as important as what is said
    • 8) Communication is pervasive: you cannot not communicate.
  9. Rhetoric
    Communication intended to produce action or change in the world.
  10. Rhetorical Audiance
    An audience that is able to be influenced to take an action by rhetoric.
  11. What should you shape your message to?
    • Shape your message to accommodate the readers.
    • 1) Needs
    • 2) Interests
    • 3) Priorities
    • 4) Expectations
    • 5) Background Knowledge
    • 6) Concerns
    • 7) Professional Relationship to you
  12. What should you do when delivering a bad news message
    Cushion bad news with positive comments.
  13. Communication Code of ethics
    • 1) I will take responsibility for my words and my actions
    • 2) I will take care not to misrepresent myself or my message
    • 3) I will avoid unnecessary hurt to others by my words or my tone
  14. The Seven C's of Communicaton
    • Completeness: Make sure that no important details have been overlooked
    • Conciseness: Be concise without being blunt
    • Clarity: Be clear
    • Coherence:
    • 1) Sensible organization
    • 2) effective use of standard forms
    • 3) adherence to the known-new contract
    • 4) explicit linking strategies that help the reader to follow your reasoning
    • Correctness: No errors in spelling or grammar/usage
    • Courtesy: Be nice, avoid sarcasm
    • Credibility: Ethos
  15. Rhetorical Stance
    • A stance which depends on discovering and maintaining in any writing situation the proper balance among the three elements that are at work in any communicative effort:
    • 1) The available arguments about the subject
    • 2) The interests and peculiarities of the audience
    • 3) The implied character of the speaker
  16. Pendants Stance
    Consists of ignoring or underplaying the personal relationship of the speaker and audiance
  17. Advertiser's Stance
    Comes from under evaluating the subject and overvaulting pure effect
  18. Cover Letter Types
    • Two Types
    • 1) Solicited
    • 2) Unsolicited
  19. Entertainers Stance
    The willingness to sacrifice substance to personality and charm
  20. Ethics
    Where we choose between right and wrong
  21. Presuasion
    • 1) Engage
    • 2) Motivate
    • 3) Enable
  22. Full Block Format
    • Your Address
    • one space
    • Date
    • two spaces
    • Name and address of recipient
    • two spaces
    • Dear
    • one space
    • Re:
    • one space
    • Letter
    • one space
    • Sincerely
    • two spaces
    • Name
  23. SIDCRA
    • Summary
    • Introduction
    • Discussion
    • Conclusions
    • Recommendations
    • Appendices
  24. Informal Report Format
    • Memo or letter opening
    • Statement of Recommendations contained in RE line
    • Brief summary statement
    • Introduction
    • Discussion
    • Conclusion
    • Recommendations
    • Appendices
  25. Contents of the Semi-Formal Report
    • Report Title
    • Summary
    • Introduction
    • Discussion
    • Conclusion
    • Recommendations
    • References
    • Appendices
  26. Format of Formal Report
    • Cover
    • Letter of Transmittal
    • Cover Page
    • Summary
    • Table of contents
    • Lists of tables and figures
    • Acknowledgements
    • Introduction
    • Discussion
    • Conclusion
    • Recommendations
    • References
    • Appendices
  27. Four Methods of Speech Delivery
    • Impromptu
    • Manuscript
    • Memorized
    • Extemporaneous
  28. Speech Structure
    • 1) Survey: Preview your Purpose and main Points
    • 2) Signpost: Link each point to the purpose and to each other with a clear transition statement aw you move from point to point
    • 3) Summary: Restate your Purpose and summarize the main points
  29. Establish an Effective Vocal Presence
    • Maintain reasonable volume
    • Speak Clearly
    • Pace yourself
    • Avoid fillers or speech tags
    • Watch your pitch
    • Maintain a pleasant voice tone
    • Avoid grammatical errors, profanity, slang, or jargon
  30. How to create a Confident Visual Presence
    • Dress Appropriately
    • Stay Calm
    • Maintain eye contact
    • Employ appropriate facial expressions
    • Create energy with appropriate facial expressions and gestures
    • Support your talk with visual aids
  31. Three types of resumes
    • Functional
    • Chronological
    • Analytical or targeted
  32. Parts of the resume
    • Personal Information
    • Career objectives
    • Education
    • Employment
    • Skills
    • References
  33. Appearance for Interview
    • Dress appropriately
    • Be punctual
    • Go alone
    • Shake hands when offered
    • Do not chew gum or smoke
    • Make eye contact
    • Speak clearly and use correct grammar
    • Watch your body language
  34. Attitude during interview
    • Avoid bragging or overstating your abilities
    • Avoid one word responses
    • Show some interest and direction
    • Don't appear obsessed with money, benefits or vacations
    • Emphasize what you can offer, not what you can gain
    • Be courteous at all times
  35. Background Knowledge for interview
    • Name of company and clients
    • Is it local national or international
    • What is the companies mission statement
    • How extensive is the client base
    • How long has the company been in operation
    • What is their organization style

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