RCM 300 Final
Card Set Information
RCM 300 Final
How to write a letter of acknowledgement.
May be written to an employee, colleague or client. Should be warm in tone and to the point.
How to write a letter of apology.
1) Acknowledge the wrong done to the injured party
2) Recognize the legitimacy if feelings hurt, anger, frustration, disappointing, or betrayal.
3) Take responsibility for any damage inflicted to the individual or the relationship.
4) Never blame the recipient
5) Sincerely apologize on a personal level
6) Offer a gesture of support and compensation if possible.
How to write an application letter
1) Identify the purpose
2) Outline the relevant qualifications
3) Emphasize your strengths
4) Refer the reader to your resume
5) Request an interview
What is the rhetorical triangle
speaker, message audiance
The speakers credibility
1) Good Will
2) Good Judgment
3) Good Character
Exhibit respect and concern for the audience, recognizes the the feelings and concerns of others
The speaker must provide reasonable and logically sound arguments, must demonstrate a thorough knowledge of the issues being discussed.
1) Communication is not simply an exchange of information but an interaction between people
2) All communication involves an element of relation as well a content
3) Communication takes place within a context of 'persons, objects, events, and relationships'.
4) Communication is the principle way which we establish ourselves and maintain credibility.
5) Communication is the main means through which we can exert influence
6) All communication involves an element of interpersonal risk.
7) Communication is frequently ambiguous
: what is unsaid can be as important as what is said
8) Communication is pervasive
: you cannot not communicate.
Communication intended to produce action or change in the world.
An audience that is able to be influenced to take an action by rhetoric.
What should you shape your message to?
Shape your message to accommodate the readers.
5) Background Knowledge
7) Professional Relationship to you
What should you do when delivering a bad news message
Cushion bad news with positive comments.
Communication Code of ethics
1) I will take responsibility for my words and my actions
2) I will take care not to misrepresent myself or my message
3) I will avoid unnecessary hurt to others by my words or my tone
The Seven C's of Communicaton
: Make sure that no important details have been overlooked
: Be concise without being blunt
: Be clear
1) Sensible organization
2) effective use of standard forms
3) adherence to the known-new contract
4) explicit linking strategies that help the reader to follow your reasoning
: No errors in spelling or grammar/usage
: Be nice, avoid sarcasm
A stance which depends on discovering and maintaining in any writing situation the proper balance among the three elements that are at work in any communicative effort:
1) The available arguments about the subject
2) The interests and peculiarities of the audience
3) The implied character of the speaker
Consists of ignoring or underplaying the personal relationship of the speaker and audiance
Comes from under evaluating the subject and overvaulting pure effect
Cover Letter Types
The willingness to sacrifice substance to personality and charm
Where we choose between right and wrong
Full Block Format
Name and address of recipient
Informal Report Format
Memo or letter opening
Statement of Recommendations contained in RE line
Brief summary statement
Contents of the Semi-Formal Report
Format of Formal Report
Letter of Transmittal
Table of contents
Lists of tables and figures
Four Methods of Speech Delivery
: Preview your Purpose and main Points
: Link each point to the purpose and to each other with a clear transition statement aw you move from point to point
: Restate your Purpose and summarize the main points
Establish an Effective Vocal Presence
Maintain reasonable volume
Avoid fillers or speech tags
Watch your pitch
Maintain a pleasant voice tone
Avoid grammatical errors, profanity, slang, or jargon
How to create a Confident Visual Presence
Maintain eye contact
Employ appropriate facial expressions
Create energy with appropriate facial expressions and gestures
Support your talk with visual aids
Three types of resumes
Analytical or targeted
Parts of the resume
Appearance for Interview
Shake hands when offered
Do not chew gum or smoke
Make eye contact
Speak clearly and use correct grammar
Watch your body language
Attitude during interview
Avoid bragging or overstating your abilities
Avoid one word responses
Show some interest and direction
Don't appear obsessed with money, benefits or vacations
Emphasize what you can offer, not what you can gain
Be courteous at all times
Background Knowledge for interview
Name of company and clients
Is it local national or international
What is the companies mission statement
How extensive is the client base
How long has the company been in operation
What is their organization style