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3 General office safety measures would be?
- Walk, never run
- Always walk on the right
- Keep floors clean & clear
Personal safety measures would include what?
Shoes should cover the entire foot.
Patient Safety is best remember by RACE, which stands for?
Electrical safety includes doing what with electrical equipment, according to manufacturer's instuctions
Equipment should be grounded or connected to a ground.
Biological hazards include which 3 types of medical waste?
Correct body mechanics can help prevent injury?
What is the science that deals with people's performance and good health while carrying out job tasks ans operating office equipment?
What are 4 things that should be considered for an efficient office design?
- Room Temp (74 deg)
- Office furniture layout
- Exam rooms
Name 3 typical pieces of administrative equipment?
- Telephone system
What do you call all parts of the computer that you can see or touch?
What do you call programs or sets of instructions that allow the computer to perform its functions?
Security on your computer should prevent what?
A patient being able to see another patients computerized records.
Who provides a clear and comprehensive national mandate for the elimination of discrimination against individuals with disabilities?
Americans with Disabilities Act (ADA)
What are 3 main duties of the receptionist?
- Greeting pt's
- Maintain a clean safe waiting room
- Manage disturbances in the waiting room
Name 3 steps to a Professional Physical Appearances?
- Careful Grooming
- Good Hygene
- Correct Dress
Organizing the administrative duties by categories to organize the office is called what?
Systems Approach to Office Management
What is the primary reason for holding staff meetings?
To improve communication among everyone.
What is the primary purpose of employee evaluations?
To provide motivation, encouragement, and direction to improve.
What describes how to carry out tasks in a particular medical practice?
Office procedure manual
What provides information on employee- employer relationships?
Employee Policy Manual or Personnel Policy Manual
Patient communication include
Social service agencies/ hospice
Visting nurse association/ CD-ROMS
which are known as what?
It is not rare for an MA for be asked to help doctors write a paper to be presented to the medical community?
MA's may be asked to move things, lift, and carry equipment, supplies and sometimes patients?