The Shack

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Author:
att
ID:
61317
Filename:
The Shack
Updated:
2011-02-08 20:49:00
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shack
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ATT Knowledge
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  1. What are some AT&T advantages over other carriers?

    a) Rollover Minutes
    b) iPhone /Android /Palm /Windows 7
    c) Simultaneous Voice and Data
    d) A-List
    e) Fastest 3G network and getting faster with HSPA+ and LTE
    f) Covering 97% of all Americans
    g) Viva Mexico
    h) All of the above
    h) All of the above
  2. How much is unlimited voice calling for AT&T?

    A) $89.99
    B) $69.99
    C) $99.99
    d) None of the above
    B) $69.99
    (this multiple choice question has been scrambled)
  3. Unlimited Messaging with AT&T…….

    a. helps me towards my feature attach rate
    b. costs $30 for Family Plan
    c. costs $20 for Individual Plan
    d. allows you to add Data Unlimited for $10 to non-smart phones
    e. All of the above
    e. All of the above
  4. Go Phone with Unlimited Talk and Text?

    A) Costs $59.99
    B) Costs $60
    C) Includes unlimited data
    D) Costs 10 cents per minute
    e) All the above
    B) Costs $60
    (this multiple choice question has been scrambled)
  5. Windows 7 Phones include?

    a) HTC Surround
    b) Samsung Focus
    c) LG Quantum
    d) Includes DLNA technology
    e) All of the above
    e) All of the above
  6. The Blackberry Torch has which of the following?

    A) Moto Blur
    B) Both A & B
    C) Both touch screen and Qwerty keypad
    D) The latest OS 6 operating system
    e) All of the above
    B) Both A & B
    (this multiple choice question has been scrambled)
  7. On a Non-Smartphone the data package costs?

    A) $15 for unlimited data
    B) $10 for unlimited data with unlimited messaging
    C) $25 Unlimited data
    D) Both A & B
    e) None of the above
    D) Both A & B
    (this multiple choice question has been scrambled)
  8. On all Smart Phones, the mandatory data plan costs?

    A) $30 for unlimited
    B) $25 for 2 GB
    C) Both B & C
    D) $15 for 200 MB
    C) Both B & C
    (this multiple choice question has been scrambled)
  9. A-List includes?

    A) Unlimited Calling
    B) 5 numbers Unlimited Calling on a Individual Plan $59.99 or higher
    C) 10 numbers Unlimited Calling on a Family Plan $89.99 or higher
    D) Both A & B
    e) All the above
    D) Both A & B
    (this multiple choice question has been scrambled)
  10. Viva Mexico includes?

    a) 1000 Night and Weekend Minutes with all plans
    b) Calls to and from Mexico for no additional fee
    c) Requires a deposit
    d) All of the Above
    e) Both A & B
    e) Both A & B
  11. Part of delivering an extraordinary customer experience includes?

    a) Putting the phone in customer’s hands and showing at least 3 features
    b) Asking open-ended questions to uncover customer needs
    c) Covering the CSS
    d) All of the above
    d) All of the above
  12. By covering the Customer Service Summary, this ensures?

    a) Customer understands proration / next bill in detail
    b) Reduces cancellations and charge backs to store and or employee
    c) Decreases the chance of dissatisfied customers
    d) All of the above
    d) All of the above
  13. The AT&T customer feedback tool requests detailed information about the transaction, overall satisfaction, and willingness to recommend?

    A) 100% of the time and for every transaction with email address
    B) Random transactions
    C) Only on Upgrades
    D) Only on New Activations
    A) 100% of the time and for every transaction with email address
    (this multiple choice question has been scrambled)
  14. The feature revenue on which my store is ranked is based on?

    A) Go Phone sales
    B) Feature revenue per AT&T devices sold
    C) My store is not focused on features
    D) Insurance Only
    B) Feature revenue per AT&T devices sold
    (this multiple choice question has been scrambled)
  15. What are the AT&T iPhone advantages over the Verizon iPhone?

    a) Nations fastest mobile broadband period…Verizon is up to 60% slower
    b) Simultaneous voice and data
    c) Best global coverage…AT&T phones wk in over 220 countries
    d) Largest Wi-Fi network 23000 hotspots
    e) All of the Above
    e) All of the Above
  16. What is not a current messaging plan offered by AT&T?

    A) $5 for 200
    B) $10 for 1000
    C) Unlimited individual text for 20
    D) Unlimited family 30
    A) $5 for 200
    (this multiple choice question has been scrambled)
  17. What is the activation fee for Family Talk add a line?

    A) $26
    B) $18
    C) Free
    D) $36
    D) $36
    (this multiple choice question has been scrambled)

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