MGT 254 - Chapter 2

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MGT 254 - Chapter 2
2011-02-10 23:43:01

Group development
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  1. What are Tuckman's Goup Development Stages?
    • Forming
    • Storming
    • Norming
    • Performing
    • Adjorning
  2. What is the forming stage?
    • Members are socially cautious and polite.
    • Members learn about their tasks and test personal relationships.
    • Primary tension.
  3. What is primary tension?
    Social unease tgat accompanies the getting-acquainted process in groups.
  4. How do you resolve primary tension?
    • Be positive and energetic.
    • Be patient and open-minded.
    • Be prepared and informed.
  5. What is the storming stage?
    • Members compete for staus and roles.
    • Members openly disagree on issues.
    • Secondary tension.
  6. What is secondary tension?
    The frustration and personality conflicts experienced by group members as they comete for acceptance and achievement.
  7. What is the norming stage?
    • Groups resolve primary and secondary tensions.
    • Groups develop norms or ground rules.
  8. What is the performing stage?
    • Group focuses on productivity and member satisfaction.
    • Groups adapt and change if necessary.
  9. What is the adjourning stage?
    • Upon completion:
    • -group may disband
    • -members might leave for personal or professional reasons
    • -members may take on a new group task.
  10. What is a hidden agenda?
    Members' private goals conflict with the group's goals.
  11. Locke and Latham's Goal Theory shows that groups function best when their goals are...
    • Specific
    • Hard, but realistic
    • Accepted by members
    • Used to evaluate performance
    • Linked to feedback/rewards
    • Set by members and groups
    • Allow for member growth.
  12. What are the two types of norms?
    Explicit norms

    Implicit norms
  13. What are explicit norms?
    • Put into writing or are verbally stated.
    • Easily recognized.
  14. What are implicit norms?
    • Rarelt discussed or openly communicated.
    • Evolve as members work together.

    Example: Sitting arrangements and that person who takes my spot BREAKS MY NORM!
  15. What are characteristics of effective groups?
    • Clear, elevated goal
    • Results-driven structure
    • Competent team members
    • Unified commitment
    • Collaborative climate
    • Standards of excellence
    • External support and recognition
    • Principled leadership