HR Study Guide CH4.csv

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HR Study Guide CH4.csv
2011-02-16 01:35:07

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  1. diversity
    Differences in human characteristics and composition in an organization.
  2. work
    Effort directed toward accomplishing results.
  3. work flow analysis
    Study of the way work (inputs, activities, and outputs) moves through an organization.
  4. job
    Grouping of tasks, duties, and responsibilities that constitutes the total work assignment for an employee.
  5. business process reengineering
    Measures for improving such activities as product development, customer service, and service delivery.
  6. job design
    Organizing tasks, duties, responsibilities, and other elements into a productive unit of work.
  7. contingent worker
    Someone who is not an employee, but a temporary or part-time worker for a specific period of time and type of work.
  8. person-job fit
    Matching characteristics of people with characteristics of jobs.
  9. job enlargement
    Broadening the scope of a job by expanding the number of different tasks to be performed.
  10. job enrichment
    Increasing the depth of a job by adding responsibility for planning, organizing, controlling, or evaluating the job.
  11. job rotation
    Process of shifting a person from job to job.
  12. job sharing
    Scheduling arrangement in which two employees perform the work of one full-time job.
  13. skill variety
    Extent to which the work requires several different activities for successful completion.
  14. task identity
    Extent to which the job includes a "whole" identifiable unit of work that is carried out from start to finish and that results in a visible outcome.
  15. task significance
    Impact the job has on other people.
  16. autonomy
    Extent of individual freedom and discretion in the work and its scheduling.
  17. feedback
    The amount of information employees receive about how well or how poorly they have performed.
  18. special-purpose team
    Organizational team formed to address specific problems, improve work processes, and enhance the overall quality of products and services.
  19. self-directed team
    Organizational team composed of individuals who are assigned a cluster of tasks, duties, and responsibilities to be accomplished.
  20. virtual team
    Organizational team composed of individuals who are separated geographically but linked by communications technology.
  21. telework
    Employees work with technology via electronic, telecommunications, and Internet means.
  22. compressed workweek
    A workweek in which a full week's work is accomplished in fewer than five 8-hour days.
  23. flextime
    Scheduling arrangement in which employees work a set number of hours a day but vary starting and ending time.
  24. job analysis
    Systemic way of gathering and analyzing information about the content, context, and human requirements of jobs.
  25. task
    Distinct, identifiable work activity composed of motions.
  26. duty
    Work segment composed of several tasks that are performed by an individual.
  27. responsibilities
    Obligations to perform certain tasks and duties.
  28. competencies
    Individual capabilities that can be linked to enhanced performance by individuals or teams.
  29. marginal job functions
    Duties that are part of a job but are incidental or ancillary to the purpose and nature of the job.
  30. job description
    Identification of the tasks, duties, and responsibilities of a job.
  31. job specifications
    The knowledge, skills, and abilities (KSAs) an individual needs to perform a job satisfactorily.
  32. performance standards
    Indicators of what the job accomplishes and how performance is measured in key areas of the job description.