Org Psyc Exam 2 pt 1 of 3

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  1. emotions
    overt reactions that express feelings about events.
  2. emotional contagion
    tendency to mimic others emotional expressions.
  3. display rules
    informal standards that govern the degree to which its acceptable to express emotions.
  4. self-conscious emotions
    feeling that stem from within. (guilt, shame, embarrassment, pride)
  5. social emotions
    people's feelings based on info external to themselves. (pity, envy, jealousy scorn).
  6. mood
    unfocused relatively mild feeling that exits as background to our daily experiences.
  7. circumplex model of affect
    degree to which emotions are pleasant or unpleasant and the degree to which they make one feel activated.
  8. accommodative processing (bottom up processing)
    people pay attnetion to whats going on around them so they can respond to situation appropriately.
  9. assimilative processing (top down processing)
    people rely on knowledge already at their disposal instead of taking in new info.
  10. mood congruence
    being in a positive mood helps ppl recall positive things, negative mood, negative things.
  11. affective events theory (AET)
    identifies various factors that lead to people's emotional reactions on the job and how these reactions affect those individuals.
  12. emotional labor
    psychological effort involved in holding back one's true emotions.
  13. daily hassles
    unpleasant events that put people in bad moods.
  14. daily uplifts
    pleasant events that put people in good moods.
  15. emotional dissonance
    inconsistencies between the emotions we feel and the emotions we express.
  16. felt emotions
    emotions people actually feel (may differ from displayed emotions)
  17. displayed emotions
    emotions people show others (may be different from actual emotions)
  18. anger
    heightened state of emotional arousal fueled by cognitive interpretations of situations.
  19. anger management
    systematic efforts to reduce people emotional feelings of anger and the physiological arousal it causes.
  20. acute stressors
    stressors that bring some form of sudden change that threatens us either physically or psychologically requiring people to make unwanted adjustments.
  21. episodic stressors
    result of experiencing several acute stressors in a short period of time.
  22. chronic stressors
    most extreme type of stressor, constant and unrelenting in nature, having a long term effect on body, mind, spirit.
  23. cognitive appraisal
    judgment about the stressfulness of a situation based on the extent to which one sees it as threatenting and is able to cope with it.
  24. flight response
    automatic rapid escape from a situation.
  25. strain
    deviations frm normal states of human functioning resulting from prolonged exposure to stressful events.
  26. resiliency
    extent to which one is able to "bounce back" from stressful situations without being harmed by them.
  27. burnout
    syndrome of emotional, physical, and mental exhaustion with feelings of low self-esteem/efficacy b/c of long exposure to intesne stress and strain reactions thereof.
  28. role conflict
    incompatibilities between the various sets of obligations people face.
  29. role juggling
    the need to switch back and forth between the demands of work and family.
  30. sexual harrassment
    unwanted contact or sommunication of a sexual nature, usu. against women.
  31. role ambiguity
    uncertainty about what one is expected to do on a job.
  32. information anxiety
    pressure to store and process a great deal of info in our head and keep constantly gathering it.
  33. social support
    friendship and support of others, which helps to minimize reactions to stress.
  34. desk rage
    lashing out at others in response to stressful encounters on the job.
  35. employee assistance programs
    plans offered by employers that provide employees with assistance for various personal problems.
  36. member assistance programs
    plans offered by trade unions that provide their members with assistance for various personal problems.
  37. stress management programs
    • efforts to train employees in a variety of techniques that they can use to become less adversely affected by stress.
    • stress management.
  38. wellness programs
    company-wide programs where employees receive training regarding things they can do to promote healthy lifestyles.
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Org Psyc Exam 2 pt 1 of 3
2011-02-24 05:44:16
Org Psyc Exam pt

Org Psyc Exam 2 pt 1
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