Org Psyc Exam 2 pt 1 of 3
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Org Psyc Exam 2 pt 1 of 3
Org Psyc Exam pt
Org Psyc Exam 2 pt 1
overt reactions that express feelings about events.
tendency to mimic others emotional expressions.
informal standards that govern the degree to which its acceptable to express emotions.
feeling that stem from within. (guilt, shame, embarrassment, pride)
people's feelings based on info external to themselves. (pity, envy, jealousy scorn).
unfocused relatively mild feeling that exits as background to our daily experiences.
circumplex model of affect
degree to which emotions are pleasant or unpleasant and the degree to which they make one feel activated.
accommodative processing (bottom up processing)
people pay attnetion to whats going on around them so they can respond to situation appropriately.
assimilative processing (top down processing)
people rely on knowledge already at their disposal instead of taking in new info.
being in a positive mood helps ppl recall positive things, negative mood, negative things.
affective events theory (AET)
identifies various factors that lead to people's emotional reactions on the job and how these reactions affect those individuals.
psychological effort involved in holding back one's true emotions.
unpleasant events that put people in bad moods.
pleasant events that put people in good moods.
inconsistencies between the emotions we feel and the emotions we express.
emotions people actually feel (may differ from displayed emotions)
emotions people show others (may be different from actual emotions)
heightened state of emotional arousal fueled by cognitive interpretations of situations.
systematic efforts to reduce people emotional feelings of anger and the physiological arousal it causes.
stressors that bring some form of sudden change that threatens us either physically or psychologically requiring people to make unwanted adjustments.
result of experiencing several acute stressors in a short period of time.
most extreme type of stressor, constant and unrelenting in nature, having a long term effect on body, mind, spirit.
judgment about the stressfulness of a situation based on the extent to which one sees it as threatenting and is able to cope with it.
automatic rapid escape from a situation.
deviations frm normal states of human functioning resulting from prolonged exposure to stressful events.
extent to which one is able to "bounce back" from stressful situations without being harmed by them.
syndrome of emotional, physical, and mental exhaustion with feelings of low self-esteem/efficacy b/c of long exposure to intesne stress and strain reactions thereof.
incompatibilities between the various sets of obligations people face.
the need to switch back and forth between the demands of work and family.
unwanted contact or sommunication of a sexual nature, usu. against women.
uncertainty about what one is expected to do on a job.
pressure to store and process a great deal of info in our head and keep constantly gathering it.
friendship and support of others, which helps to minimize reactions to stress.
lashing out at others in response to stressful encounters on the job.
employee assistance programs
plans offered by employers that provide employees with assistance for various personal problems.
member assistance programs
plans offered by trade unions that provide their members with assistance for various personal problems.
stress management programs
efforts to train employees in a variety of techniques that they can use to become less adversely affected by stress.
company-wide programs where employees receive training regarding things they can do to promote healthy lifestyles.