BBA 440 Chapter 1 Vocabulary.docx
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The process of managing human talent to achieve an organization’s objectives.
Human Resources Management (HRM)
The trend toward opening up foreign markets to international trade and investment
Responsibility of the firm to act in the best interests of the people and communities affected by its activities.
Workers whose responsibilities extend beyond the physical execution of work to include planning, decision making and problem-solving.
Computerized system that provides current and accurate data for purposes of control and decision-making.
Human Resource Information Systems
Change that occurs after external forces have already affected performance
Change initiated to take advantage of targeted opportunities.
The business practicing of sending jobs to three countries.
The process of dismissing employees who are then hired by a leasing company (which handles all HR-related activities and contracting with that
company to lease back the employees.
Being aware of characteristics common to employees while also managing employees as individuals.
Contracting outside the organization to have work done that formerly was
done by internal employees.
Planned elimination of jobs
Fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed.
Set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and striving or continuous improvement.
Total Quality Management
The knowledge, skills and capabilities of individuals that have economic
vale to an organization.
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