BBA 440 Chapter 7 vocabulary.txt

Card Set Information

Author:
jroji
ID:
68308
Filename:
BBA 440 Chapter 7 vocabulary.txt
Updated:
2011-02-22 23:00:19
Tags:
HRM
Folders:

Description:
chapter 7 vocab and outline
Show Answers:

Home > Flashcards > Print Preview

The flashcards below were created by user jroji on FreezingBlue Flashcards. What would you like to do?


  1. Chief learning officer
    a high-ranking manager directly responsible for fostering employee learning and development within the firm
  2. organization analysis
    examination of the environment, strategies, and resources of the organization to determine where training emphasis should be placed.
  3. Task analysis
    Process of determining what the content of a training program should be on the basis of a study of the tasks and duties involved in the job.
  4. Competency assessment
    Analysis of the sets of skills and knowledge needed for decision-oriented and knowledge �intensive jobs
  5. Person analysis
    Determination of the specific individuals who need training.
  6. Instructional objectives
    Desired outcomes of a training program
  7. Spot rewards
    Programs that award employees �on the spot� when they do something particularly well during training or on the job
  8. Behavior modification
    A technique that operates on the principle that behavior that is rewarded, or positively reinforced, will be exhibited more frequently in the future whereas behavior that is penalized or unrewarded will decrease in frequency
  9. On-the job training (OTJ)
    A method by which employees are given hands-on experience with instructions from their supervisor or other trainer
  10. Apprenticeship training
    System of training in which a worker entering the skilled trades is given thorough instruction and experience, both on and off the job, in the practical and theoretical aspects of work.
  11. Cooperative training
    A training program that combines practical on-the-job experience with formal educational classes.
  12. Internship program
    • Programs jointly sponsored by colleges, universities and other organizations that offer students the opportunity to gain real-life experience while allowing them to find out how they will perform in work organizations.
    • Blended learning
    • The use of multiple training methods to achieve optimal learning on the part of trainees.
  13. e-learning
    learning that takes place vial electronic media
  14. just-in-time training
    training delivered to trainees when and where they need it to do their jobs, usually via computer or the internet.
  15. Learning management system (LMS)
    On-line system that provides a variety of assessment, communication, teaching and learning opportunities
  16. Behavior modeling
    An approach that demonstrates desired behavior and gives trainees the chance to practice and role-play those behaviors and receive feedback
  17. Transfer of training
    Effective application of principles learned to what is required on the job.
  18. Benchmarking
    The process of measuring one�s own services and practices against the recognized leaders in order to identify areas for improvement.
  19. Orientation
    Formal process of familiarizing new employees with the organization, their jobs, and their work units.
  20. Cross-training
    Process of training employees to do multiple jobs within an organization.
  21. Chief ethics officer
    A high-ranking manager directly responsible for fostering the ethical climate within the firm.
  22. Systems Model of Training- 4 phases
    • 1. Needs Assessment
    • 2. Design
    • 3. Implementation
    • 4. Evaluation
  23. Needs Assessment for Training
    • 1. Organizational analysis
    • 2. Task analysis
    • 3. Person analysis
  24. 6 essential Strategies to creating an environment conducive to learning
    • 1. Use positive reinforcement
    • 2. Eliminate threats and punishments
    • 3. Be flexible
    • 4. Have participants set personal goals
    • 5. Design interesting instruction
    • 6. Break down physical and psychological obstacles to learning
  25. Principle of Learning
    • 1. Goal setting
    • 2. individual differences
    • 3. Active practice and participation
    • 4. Whole versus part learning
    • 5. Mass versus distributed learning
    • 6. Feedback and reinforcement
    • 7. Meaningfulness of presentation
    • 8. Modeling
    • Characteristics of instructors
    • 1. Knowledge of Subject
    • 2. Adaptability
    • 3. Sincerity
    • 4. Sense of humor
    • 5. Interest
    • 6. Clear instruction
    • 7. Individual assistance
    • 8. Enthusiasm
  26. PROPER way to do on-the-job training
    • 1. Prepare
    • 2. Reassure
    • 3. Orient
    • 4. Perform
    • 5. Evaluate
    • 6. Reinforce & Review
  27. Methods of on-the-job experience
    • 1. Coaching
    • 2. Understudy assignments
    • 3. Job rotation
    • 4. Lateral transfer
    • 5. Special projects and junior boards
    • 6. Action warnings
    • 7. Staff meetings
    • 8. Planned career progressions
  28. Methods for Management development
    • 1. On-the job experiences
    • 2. Seminars & conferences
    • 3. Case studies
    • 4. Management games and simulations
    • 5. Role playing
    • 6. Behavior modeling
  29. 4 basic criteria for evaluating training
    • 1. Reactions
    • 2. Learning
    • 3. Results
    • 4. Behavior
  30. Official orientation training benefits
    • 1. Lower turnover
    • 2. Increased productivity
    • 3. Improved employee moral
    • 4. Lower recruiting and training costs
    • 5. Facilitation of learning
    • 6. Reduces new employees anxiety
  31. Needs Assessment
    • 1. Organization analysis
    • 2. Task analysis
    • 3. Person analysis
  32. Design
    • 1. Instructional objectives
    • 2. Trainee readiness
    • 3. Learning principles
  33. Implementation
    • 1. On-the-job methods
    • 2. Off-the job methods
    • 3. Management development
  34. Evaluation
    • 1. Reactions
    • 2. Learning
    • 3. Behavior (transfer)
    • 4. Results

What would you like to do?

Home > Flashcards > Print Preview