Management Chapts 1-4

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P_Cunni
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69456
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Management Chapts 1-4
Updated:
2011-02-28 17:41:23
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Concepts Management Chapts
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Management Test 1
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  1. WHAT IS MANAGEMENT?
    pursuit of organizational goals, planning, organizing, leading and controlling
  2. 6 CHALLENGES TO BEING A STAR MANAGER
    • 1. manage for competitive advantage
    • 2. diversity
    • 3. globalization
    • 4. information technology
    • 5. ethical standards
    • 6. own happiness/ life goals!
  3. REWARDS FOR STUDYING MANAGEMENT
    • - financial
    • - savvy
    • - self awareness
    • - upward mobility
    • - interpersonal influence
  4. 4 PRINCIPAL FUNCTIONS OF MANAGEMENT
    • 1. Planning
    • 2. Organizing
    • 3. Leading
    • 4. Controlling
  5. LEVELS OF MANAGEMENT
    Top Managers -> long term decisions +HC > 5yrs

    • Middle Managers -> implement policies THC 1-2yrs
    • 1st-Line Managers -> short- term THC < 1yr
  6. FUNCTIONAL vs GENERAL
    Functional Managers are responsible for 1 activity

    General Managers are responsible for several
  7. ROLES MANAGERS PLAY
    Interpersonal ->interact w/ppl (figure head, leader, liason)

    Information -> (monitor, disseminator, spokesperson)

    Decisional -> solve problems (disturbance leader, resource allocator, negotiate)
  8. ENTREPRENEUR vs INTRAPRENEUR
    Entrepreneur -> sees an opportunity & acts upon it

    Intrapreneur -> an individual who does things w/in an existing org
  9. 2 PERSPECTIVES ABOUT MANAGEMENT
    1. History 3 View Points (classical, behavioral, quantitative)

    2. Contemporary -> 3 View Points (systems, contingency, quality management)
  10. CLASSICAL VIEW POINT
    *looks for ways to be more efficient

    • 2 ways: Scientific & Administrative
    • scientific- improve productivity of job & workers
    • administrative- managing entire org & function of bureacrecies
  11. BEHAVIORAL VIEWPOINT
    importance of human behavior; motivating employees

    3 Branches -> behaviorism, human relation, behavioral science
  12. QUANTATIVE VIEWPOINT
    application to manage through quantative technique

    2 Branches ->management science, operations management

    *uses math to solve problems
  13. CONTEMPORARY PERSPECTIVE
    Is a system viewpoint
  14. SYSTEM
    Set of inter-related parts that work to achieve a common purpose
  15. 4 Parts of A System
    • 1. Inputs -> req to produce
    • 2. Outputs -> produced
    • 3. Transformational Purpose -> converting inputs to outputs
    • 4. Feedback -> reaction
  16. OPEN vs CLOSED SYSTEMS
    Open -> continually interacts with environment

    Closed -> little interaction, little feedback
  17. CONTINGENCY VIEWPOINT
    emphasize managers approach should be contingent
  18. QUALITY CONTROL vs ASSURANCE
    QC: strategy for minimizing errors

    Assurance: performance of workers "zero defect" workers
  19. TOTAL QUALITY MANAGEMENT
    dedicated to continuous quality improvement, training, and customer satisfaction
  20. STAKEHOLDER
    interest affected by an organizations activities
  21. INTERNAL STAKEHOLDERS
    consist of employees, owners, and board of directors
  22. EXTERNAL STAKEHOLDERS
    affected by environment
  23. ETHICS
    Ethics: standards of right & wrong that influence behavior

    • ethical behavior: acceptable as right
    • ethical dilemma: decide to pursue a course when its illegal
  24. VALUES
    permanent and deeply underlying beliefs that help determine a persons/organizations
  25. 4 APPROACHES TO DECIDING AN ETHICAL DILEMMA
    • 1. Utilitarian Approach: greatest good for greatest # of ppl
    • 2. Individual Approach: individual's BEST long-term interest
    • 3. Moral-Rights Approach: fundamental rights of human being
    • 4. Justice Approach: standards of fairness and equity
  26. SORBANES OXLEY
    est. requirements for proper financial record keeping for public companies and penalties for non compliance.
  27. HOW DO PPL USE ETHICS
    Preconventional: follow rules to avoid consequences

    Conventional: behaviors that adhere to expectations of others ij their lives

    PostConventional: doing the right thing
  28. SOCIAL RESPONSIBILITY
    take actions that will benefit the interest of society along w/the organization

    2 Views: 1 w/money 1 w/society welfare
  29. 4 APPROACHES TO SOCIAL RESPONSIBILITY
    • 1. Obstructionist: economic gain is more important
    • 2. Defensive: obey the law
    • 3. Accomodate: do more than law requires
    • 4. Proactive: actively lead the way
  30. SUSTAINABILITY
    being green meets need of promising future
  31. PHILANTHROPY
    making charitable donations
  32. DIVERSITY
    the differences & similarities of ppl

    Internal: no control over; visible & prominent

    External: influence of control, element of choice
  33. CLASS CEILING
    barriers that prevent women or minorities from reaching management positions.

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