Org Psyc Exam 3 pt 1

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Org Psyc Exam 3 pt 1
2011-03-20 21:48:52
Org Psyc Exam pt

Org Psyc Exam 3 pt 1
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  1. group dynamics
    factors governing a group's formation, development, structure, relationships w/ other groups and orgs.
  2. group
    collection of 2 or more people with common goals.
  3. formal groups
    groups created by an org to achieve a goal.
  4. command group
    created by connections b/t indivs who are a formal part of the org (can give commands to others)
  5. task group
    org group formed around a specific task.
  6. standing committees
    permanent commitees, existing over time.
  7. ad hoc committee
    temporary committee formed for a special purpose.
  8. task force
    same as ad hoc committee
  9. informal groups
    groups that develop naturally among people without direction from the org where they are.
  10. interest group
    group of employees who come together to satisfy a common interest.
  11. friendship groups
    informal groups developed b/c their members are friends often seeing each other outside the org.
  12. five-stage model of group formation
    claim that groups develop in 5 stages: forming, storming, norming, performing, adjourning.
  13. punctuated-equilibrium model
    concept claiming that groups plan their activities during the first half of their tieme together and revise and implement their plans in the second half.
  14. group structure
    pattern of interrelationships b/t indivs constituting a group; guidelines of group behavior that make group functioning orderly and predictable.
  15. role
    typical behavior that characterizes a person in a specific social context.
  16. role incumbent
    person holding a particular role.
  17. role expectations
    behaviors expected of someone in a role.
  18. role ambiguity
    workers are confused about what is expected of them on a job
  19. role differentiation
    members come to play different roles in the social structure of the group.
  20. task-oriented role
    one person who helps the group reach its goal.
  21. relations-oriented role(socioemotional)
    people in a group recognized for the things they do for themselves at the expense of their groups.
  22. self-oriented role
    activities of an indiv in a group who focuses on their own good, often at the expense of others.
  23. norms
    generally agreed upon informal rules that guide group members behavior.
  24. prescriptive norms
    dictate behaviors that should be performed
  25. proscriptive norms
    dictate specific behaviors that should be avoided.
  26. status
    the relative social position or rank given a social unit.
  27. formal status
    attempts to differentiate b/t the degrees of formal authority given employees by their organizations.
  28. status symbols
    reflecting the position of an indiv within an org hierarchy.
  29. informal status
    prestige accorded indivs with certain characteristics that are not formally.
  30. cohesiveness
    strength of the groups members desire to remain part of the group.
  31. social facilitation
    tendency for presence of others to enhance an indiv performance at times adn to impair it at other times.
  32. drive theory of social facilitation
    presence of others increases arousal which increases tendency to perform the most dominant responses. if the responses are correct, performance enhanced; responses incorrect, performance suffers.
  33. evaluation apprehension
    fear of being evaluated or judged by another person.
  34. computerized performance monitoring
    makes it possible to watch over others indirectly.
  35. additive tasks
    each person's contributions can be added togetherwith another's.
  36. social loafing
    the more indivs who contribute to an additive task, the less each indivs contribution tnds to be.
  37. social impact theory
    impact of any social force acting on a group is divided among its members.
  38. cross-training
    learning to perform a variety of different tasks.
  39. shared mental models
    areas of understanding among team members regarding how their team operates.
  40. work teams
    primarily concerned with the work done by the organization.
  41. semi-autonomous work groups
    employees who chare in the responsibility for decisions with their bosses and whoare held jointly acountable for their work outcomes.
  42. self-managed work teams (self-directed teams)
    • take on duties that used to be performed by their supervisors.
    • small numbers of employees.
  43. improvement teams
    oriented towards increasing the effectivenss of the processes that are used by the organization.
  44. cross-functional teams
    teams composed of employees from different specialty areas who work together on tasks.
  45. virtual teams
    communicating with each other predominantly through electronic technology.
  46. prework
    decision is made about whether a team should be formed.
  47. gain-sharing plans
    plans that reward team members for reaching company wide performance goals, letting them share in the company's profit.
  48. skill-based pay
    paying employees not only on the basis of how well they perform but on the breadth of their skills.
  49. team building
    formal efforts directed toward making teams effective.
  50. communication
    the process of transmitting some type or info to anothe rperson, group, organization.
  51. encoding
    translating an idea into a form (written/spoken language) that can be recognized by a receiver.
  52. channels of communication
    pathways along which info travels to reach a receiver (radio waves, telephone lines, internet cables)
  53. decoding
    converting the message back into the senders original ideas.
  54. feedback
    knowledge about the impact of messages on receivers.
  55. noise
    factors that distort the clarity of a message.
  56. spam
    modern form of noise.
  57. verbal communication
    using words to transmit and receive ideas.
  58. nonverbal communication
    • comm without using words
    • body language, facial expressions, personal distance, subtle cues.
  59. verbal media
    forms of comm involving the use of words.
  60. newsletters
    describe info of interest to employees in business and nonbusiness issues affecting them.
  61. intranet
    private Web site that can be accessed only by ites employees.
  62. employee handbook
    describes employees basic info about a company; general reference of company's background and rules.
  63. recruitment ads
    written documents that share info about the org for purposes of soliciting new employees.
  64. media richness theory
    • the effectiveness of verbal medium depends on how well the medium is appropriate in regards to the ambiguity of the message being sent.
    • an email for a complex message = inappropriate (need face to face)
  65. computer-mediated communication
    messages transmitted using computers.
  66. podcast
    prerecorded message distributed for playback on a player.
  67. RSS feed
    info delivered to websites as events occur.
  68. blogs
    web logs
  69. synchronous communication techniques
    can send and receive messages at the same time. (telephone)
  70. asynchronous communication techniques
    must take turns sending and receiving messages. (IM)
  71. video-mediated communication (VMC)
    simultaneously transmitting audio and video between two or more computers.
  72. information overload
    feeling of being overwhelmed by more info than one can handle.
  73. formal communication
    messages regarding work of the org
  74. informal communication
    messages unrelated to the org's activities. (personal comm)
  75. organizational structure
    formally prescribed pattern of interrelationships existing between the various units of an org.
  76. organization chart
    provide graphic representations of the formal pattern of comm in an org.