chapter 1

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chapter 1
2011-03-01 18:25:47

chapter 1
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  1. historically the security industry has distinguished itself from what?
    law enforcement
  2. how has the security industry distinguished itself?
    by being proactive and focusing on preventing crime
  3. most security professionals agree that the one of the primary functions of the security department is what?
    crime prevention
  4. departments are judged on how well they ?
    react to a crime and what they do proactivly to prevent incidents
  5. proactive functions of crime prevention is smarter than
    reactive and enforcement methods
  6. generally speaking, a healthcare setting is a prime target for crime because
    of how the business of healthcare works
  7. open access is a vulnerability at a hospital because
    once in a health care facility someone can easliy pose as a visitor or contractor and go through many areas without being questioned
  8. Presence of vulnerable items?
    wide variety of portable, marketable items used and stored at the hosipital
  9. how many are items purchased by hospitals that are usable at home
    more than 3000
  10. dsitracted patients and staff
    criminals knows that patients and family members are less often aware of there surroundings due to medical and emotional issues.
  11. fast pace of the healthcare inviroment makes workers less ?
    aware of criminal behavior
  12. how do concerns about personal safety affect patients?
    there recovery may be affected, or seek treatment elsewhere
  13. how do concerns about safety affect employees?
    employees are less productive and less attentive to patients
  14. how does saftey affect visitors?
    encourage loved ones to seek medical attention elsewhere
  15. triangle of crime?
    • opportunity to commit crime
    • desire or motivation to commit crime
    • abillty to commit crime
  16. crime prevention
    the anticipation, recognition, and appraisal of a crime risk and the intiation of some action to remove or reduce it.
  17. a crime prevention program should do the following?
    target people and items most at risk from crime and develope methods to reduce the opportunity for crime
  18. describe a comprehensive security plan involves?
    • protecting personnel
    • protecting information
    • protecting the physical plant
  19. a good crime prevention program uses?
    • physical security planning
    • protective or security barriers
  20. barriers?
    • deter and delay crimianl activity
    • provide a psychological deterent
    • supplement and complement security personnel
  21. physical planning included protecting ?
    • grounds ( property line to building structures)
    • building's exteriors
    • building interiors
    • building contents
  22. 3 lines of defence?
    • perimeter barrier
    • barriers at the buildings exteriors
    • interior controls
  23. first line of defence is the ?
    permeter barrier
  24. permeter barrier can either be structural or ?
  25. example of a structural barrier is a ?
    chain-linked fence
  26. example of natural barrier would be a ?
    row of trees
  27. second line of defence are ?
    exteriors. doors, windows, skylights, fireescapes,
  28. 3rd line of defence are
    • interiors. lock and key systems, acces control systems, alarms, cameras.
    • good policy procedures
    • proper training
  29. promoting awareness
    involving employees, influencing belief, trust, and crdibility of secrurity program
  30. vital first step to generate employee involvement?
    securitys involvement in new employee orientation
  31. new employees should be coached during orientation to do the following?
    • what topics to report
    • how to report incidents
    • how to contact or find security office
  32. what will help new employees remember key items after security orientation
    post test
  33. what should employees report?
    • suspicous persons
    • safety defienciencies- dimly lit areas, fall hazards, obstructed exits
  34. what two categories of inspections are required by the Joint Commision
    • hazard surveilance rounds
    • security surveys
  35. patients care building and satelite centers require inspection how often?
    twice a year
  36. non patient-care buildings and exterior grounds require inspections how often?
  37. typically inspections look for the following
    • fire hazzards
    • eomployee knowledge and understanding of fire and emergency plans
    • hazardous material
    • material safety data sheets
    • medical gas shutoff policy
    • familiarity with the safe medical devices act and how to respond if equitment fails
  38. fire hazzards include?
    • obstructiion
    • blocked sprinkler heads
    • doors blocked open
    • difficult to see exit signs
  39. members of inspection team
    safety/security director
    risk manager
    enviromental services manager
    maintance manager
    rep from nursing department
  40. results of hazardous surveilance tour are reported to ?
    safety commitee
  41. what deficiencys must be corrected immediatly?
    life safety defiencies
  42. joint commision requires all areas indentified as sensitive be listed in the ?
    security management plan
  43. sensitive areas include?
    • nursery
    • emergency department
    • pharmacy
    • cashier
    • parking
    • intensive care
    • medical records
    • computer center
  44. risk assesments should be conducted how often
  45. what are the 7 areas in the enviroment of care standards?
    • safety
    • security
    • hazardous material
    • waste managment
    • emergency preparedness
    • life safety
    • utility managment
    • medical equitment managment
  46. crime annalysis is the most importain aspects of
    risk assesment and crime prevention
  47. crime analysis defintion?
    ongoing, systematic process of collecting, categorizing, analyzing, and dissemeinating timely and useful information regarding crime, crime patterns, trends, and potential suspects
  48. analyzing information over time helps securty monitor what?
    level and type of cirme and seasonal fluctuations
  49. 5 step approach to crime analysis?
    • collect data
    • collate data
    • analyze data
    • disseminate the findings
    • gather and evaluate the feedback
  50. joint commision requires information be presented to the institutional safety committee how often
    quarterly basis
  51. when a design meeting is takng place a member of ? should attend
    secutity should attend
  52. special security considerations that should be included in design process for emergecny departement ( more likely for crime or security needs)
    • will the design protect recepsonist against attack from intoxicated or deranged patient?
    • does the design offer a secondary exit for the receptionist to escape from a situation if necessary?
    • will a panic alarm be installed fro the receptionist?
    • will the rooms used to monitor psychiatric patients protect patients and ataff from phsycial harm?
    • can ED staff easliy monitor the room?
    • is breakaway and shatterproof material used in construction?
    • are entrances in the ED limited?
    • is there a room that gives privacy to grieving families?
  53. what will create a more user friendly atmosphere that will lessen the liklihood of outbursts and violence
    structural and inviromental stimuli
  54. Two most importaint aspects of a succesfull security program
    security awarness and crime prevention