Supply Chain Management
Card Set Information
Supply Chain Management
Exam 1 Vocabulary
Physical items produced by business organizations
Activities that provide some combination of time, location, form, and psychological value.
The management of systems or processes that create goods and/or provide services
A sequence of activities and organizations involved in producing and delivering a good or service.
The difference between the cost of inputs and the value or price of outputs
One or more actions that transform inputs into outputs
The time between ordering a good or service and receiving it.
An abstraction of reality; a simplified representation of something
A set of interrelated parts that must work together
A few factors account for a high percentage of the occurrence of some events
Systems in which highly skilled workers use simple, flexible tools to produce small quantities of customized goods.
Systems in which low-skilled workers use specialized machinery to produce high volumes of standardized goods.
Parts of a product made to such precision that they do not have to be custom fitted.
The breaking up of a production process into small tasks, so that each worker performs a small portion of the overall job.
Division of Labor
Use of the internet to transact business
The application of scientific discoveries to the development and improvement of goods and services
Using resources in ways that do not harm ecological systems that support human existence
The ability of an organization to respond quickly to demands or opportunities
A process for reducing costs, improving quality, and increasing customer satisfaction
System that uses minimal amounts of resources to produce a high volume of high quality goods with some variety
Buying goods or services instead of producing or providing them in-house
effectively an organization meets the wants and needs of customers relative to others that offer similar goods or services
The reason for the existence of an organization
States the purpose of an organization
Provide detail and scope of the mission
Plans for achieving organizational goals
The method and actions taken to accomplish strategies
The special attributes or abilities that give an organization a competitive edge
Characteristics that customers perceive as minimum standards of acceptability to be considered as a potential for purchase
Characteristics of an organization’s goods or services that cause it to be perceived as better than completion
The considering of events and trends that present threats or opportunities for a company
The approach, consistent with the organization strategy that is used to guide the operations function
Strategy that focuses on quality in all phases of an organization
Strategy that focuses on reduction of time needed to accomplish tasks.
A measure of the effective use of resources, usually expressed as the ratio of output to input
The capability of an organization to produce an item at an acceptable profit
The capability of an organization to provide a service at an acceptable cost or profit.
The responsibility of a manufacturer for any injuries or damages caused by a faulty product
Products carry an implication of merchantability and fitness
Uniform Commercial Code
The assessment of the environmental impact of a product or service throughout its useful life.
Life cycle assessment (LCA)
Examination of the function of parts and materials in an effort to reduce cost and/or improve product performance
Refurbishing used products by replacing worn-out or defective components
Design so that used products can be easily taken apart.
Design for Disassembly (DFD)
Recovering materials for future use
Design that facilitates the recovery of materials and components in used products for reuse
Design for recycling (DFR)
A strategy of producing basically standardized goods, but incorporating some degree of customization
The process of producing, but not quite completing a product or service until customer preferences are known
A form of standardization in which component parts are grouped into modules that are easily replaced or interchanged
The ability of a product, part, or system to perform its intended function under a prescribed set of conditions
Situation in which a product, part, or system does not perform as intended
The set of conditions under which an item’s reliability is specified
Normal operating conditions
Design that results in products or services that can function over a broad range of conditions
Dismantling and inspecting a competitor’s product to discover product improvements
Organized efforts to increase scientific knowledge or product innovation
Research and development (R&D)
Bringing engineering design and manufacturing personnel together early in the design phase
Product design using computer graphics
Computer-aided design (CAD)
The designing of products that are compatible with and organization’s capabilities
Design for manufacturing (DFM)
Design that focuses on reducing the number of parts in a product and on assembly methods and sequence.
Design for assembly (DFA)
The ease of fabrication and/or assembly
An approach that integrates the “voice of the customer” into both product and service development
Quality function deployment (QFD)
Something that is done to or for a customer
The facilities, processes, and skills needed to provide a service
Service delivery system
the combination of goods and services provided to a customer.
The physical resources needed to perform the service, the accompanying goods, and the explicit and implicit services included.
A method used in service design to describe and analyze a proposed service.
The ability of a product, service, part, or system to perform its intended function under a prescribed set of conditions.
Events whose occurrence or nonoccurrence does not influence each other
The use of backup components to increase reliability
The average length of time between failures of a product or component.
Mean time between failures (MTBF)
The fraction of time a piece of equipment is expected to be available for operation.