supply chain test

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Author:
jroji
ID:
71820
Filename:
supply chain test
Updated:
2011-03-09 11:18:26
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supply chains test
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supply chains test
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  1. 3 Objectives of TQM
    • 1. Simplify
    • 2. Eliminate defects
    • 3. Minimize variance
  2. Management Functions
    • 1. Plan
    • 2. Organize
    • 3. Staff
    • 4. Coordinate
    • 5. Control
    • 6. Lead
  3. 3 types of goals
    • 1. Quality
    • 2. Cost
    • 3. Time
  4. Measurements
    tools used to monitor progress
  5. Types of measurements
    • 1. Quality (customer satisfaction)
    • 2. Cost (labor cost)
    • 3. Time (late deliveries, how long process takes)
  6. Aristotle
    Quality
  7. Driver
    Formal and Direct: focused, Aggressive
  8. Expressive
    Informal and Direct: multi-focused, assertive
  9. Amiable
    Detail and Informal: time conscientious, avoid conflict
  10. Analytical
    Detail and Formal: like details, likes to know why
  11. Careless
    Drivers and Expressives
  12. efficient
    Analytical and Amiable are
  13. 6 values
    • 1. Theoretical-objectives
    • 2. Utilitarian-WIFM
    • 3. Social- empathy
    • 4. Individualistic- self powewr
    • 5. Aesthetic-balance harmony creativeness
    • 6. Traditional-higher authority
  14. What drives any business?
    Customers
  15. 1. Critical thinking
    • a. Problem solving
    • 2. Decisions
  16. Building a process
    • 1. ID the customr
    • 2. Get to know/understand the customer

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