Card Set Information
What is another name for an encounter form?
Charge slip & Super Bill
What info goes on an encounter form?
Pts address, DOS insurance
When should you not call patients?
Sunday or after 9
When calling patients whose accounts are 30-60 days past due. What are the steps?
call in the evening before 9, ask why bill not paid and use effective listening techniques
When you cannot get a payment from a patient, the account is referred to as?
At the beginning of the communication cycle, who organizes the message?
A slightly tilted head may indicate that the receiver is?
A barrier to effective communication is?
One of the most visible and expressive parts of the body is?
when direct eye contact is maintained a level of what is established?
Patient medical records are sometimes called?
To take action independently is to show what?
Identify the sole judge of what information is to be given to, withheld from patient
What leads to misinformation which can lead to mistreatment?
What type of scheduling is a popular feature because of its ease of searching and time-saving
Which software is chosen as the training tool for this textbook?
What is PMS?
Practice Management System
PMS is capable of managing what?
Financial Transactions, Billing of insurance claims, & Patient statements
CCHIT certify spring charts EHR in which year?
What does OV stand for?
Where can a user determine to add additional popup text to existing text?
Where the cursor is positioned, and at the end of existing text
What is the function of time stamps?
To time stamp notes and other documents
Which fields must be completed for a new address to be saved?
Last name or company, category
What is the address book feature used for?
To store, edit and search for addresses supporting business and personnel
What does the appointment schedule display?
Past, current and future appointments for patients
On the appointment calendar, how is the current day identified?
It is displayed in red
What is a new/Unregistered patient?
A patient whose info has not been entered into Spring Charts database
What is an existing/Registered patient?
Patients whose info has been setup in Spring Charts database
How may user print the current schedule?
By selecting the Print Schedule on the office calendar menu bar
What does the term “ NO SHOW” mean?
A patient who misses a scheduled appointment without calling in advance to inform the clinic
What does the patient tracker do?
Enables all users across the network to see at a glance the current location and the status of all patients in the clinic
What is the quickest way to add a patient to the Patient tracker?
Click once on the patient’s name in the schedule and select Track Pt.
When should a patient be added to the patient tracker?
As soon as the patient arrives in the clinic
What is the definition of electronic chart?
The repository for patient medical data created through computer automation in the medical office/clinic
What is a face sheet?
Constant patient information such as allergies, problem list, past medical history, etc
Define Care tree
Lists of categories in the patient’s chart that hold patient encounters, tests, excuse notes, letters, reports and other current records
PMHX is an abbreviation for?
Past Medical History
FMHX is an abbreviation for?
Family Medical History
What can be added to or edited on the face sheet?
Allergies & Social History
What is an office visit as defined by spring charts?
An encounter with a medical provider in which the patient’s CC: body systems, vitals, physical exam, Dx, and medication are reviewed and documented
SOAP is an acronym for what?
Subjective, objective, Assessment and Plan
What is BMI?
Body Mass Index
What is used as to identify common medical procedures?
The CPT Codes
AMA is an acronym for what?
American Medical Association