Card Set Information

2011-03-27 20:33:41

Project Management
Show Answers:

  1. What is IT?
    IT enables organizations to survive and thrive in the face of relentless business pressures.
  2. MIS
    Management Information Systems
  3. Porter's Model 5 steps
    • 1. The threat of new entrants
    • 2. Supplier power
    • 3. Buyer Power
    • 4. Threat of substitute products of services
    • 5. Rivalry between competitors
  4. Data Items
    An elementry description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning
  5. Information
    Data that has been organized so that it has meaning and value to the recipient
  6. Knowledge
    Data and/or information that have been organized and processed to convey understanding, expierence, accumulated learning, and expertise as they apply to a current business problem.
  7. Information Technology Architecture
    A high level map or plan of the information assets in an organization.
  8. Information Technology Infrastructure
    The physical facilties, IT components, IT services, and IT personnel that support the entire organization.
  9. Globalization
    The integration and interdependence of economic, social, cultural, and ecological facets of life, enabled by rapid advances in information technology.
  10. 3 stages of Globalization
    • 1. focused on countries
    • 2. focused on companies
    • 3. focused on groups and individuals
  11. Friedman's 10 Flatteners
    • 1. The collapse of the Berlin Wall
    • 2. Netscape
    • 3. Workflow Software
    • 4. Uploading
    • 5. Outsourcing
    • 6. Offshoring
    • 7. Supply Chaining
    • 8. Insourcing
    • 9. Informing
    • 10. The Steroids
  12. Friedman's First Force
    Enabled Eastern Europeon countries to move toward free market economies and away from totalitarian, centrally planned economies.
  13. Friedman's Second Force
    Netscape popularized the Internet and the Web by making them easy to navigate.
  14. Friedman's Third Force
    Workflow Software enables computer applications to work with one another without human intervention.
  15. Friedman's Fourth Force
    Uploading means that anyone can create and upload content to the Web.
  16. Friedman's Fifth Force
    Outsourcing is having another company perform a specific function that your company was doing itself.
  17. Friedman's Sixth Force
    Offshoring occurs when a company moves an entire operation, or certain tasks to another country.
  18. Friedman's Seventh Force
    Supply chaining occurs when companies, their suppliers,and their customers collaborate and share information.
  19. Friedman's Eighth Force
    Insourcing delegates operations or jobs within a business to another company, which specilizes in those operations.
  20. Friedman's Ninth Force
    Informing is your ability to search for information, best illustrated by search engines.
  21. Friedman's Tenth Force
    The steroids enable all forms of computing and collaboration to be digital, mobile, and personal.
  22. Business Environment
    Is the combination of social, legal, economic, physical, and political factors that affect business activities.
  23. Business Pressures
    3 types of business pressures that organizations face, market, technology and societal pressures.
  24. NAFTA
    North American Free Trade Agreement which includes the US, Canada, and Mexico.
  25. Market Pressures
    • 1. Global Economy and Strong Competition
    • 2. The Changing Nature of the Workforce
    • 3. Powerful Customers
  26. CRM
    Customer Relationship Management
  27. Technology Pressures
    • 1. Technological Innovation and Obsolesecence
    • 2. Information Overload
  28. Societal Pressures
    • 1. Social responsibility
    • 2. Government Regulation/Deregulation
    • 3. Spending for Social Programs
    • 4. Spending to Protect against Terrorism
    • 5. Ethics
  29. Organizational Social Responsibility
    Efforts by organizations to solve various social problems
  30. Digital Divide
    The gap between those who have access to info and communications, and those who don't
  31. Cybercafes
    Public places in which Internet terminals are available
  32. Compliance with Government Regulations and Deregulation
    regads health, safety, environmental control, and equal opportunity
  33. Organizational Processes
    • 1. Strategic Systems
    • 2. Customer Focus
    • 3. Make to Order and Mass customiztion
    • 4. E-Business and E-Commerce
  34. Make to Order
    a strategy of producing cutomized products and services
  35. Mass Customization
    Produces a large quantity of items, but it customizes them to fit the desires of each customer
  36. IT Systems
    Integral to every functional area of an organization
  37. CAD
    Computer Assisted Design
  38. CAM
    Computer Assisted Manufacturing
  39. What is IT
    • Information Technology
    • Technology that relates to any computer based tool that people use to work with information and support the information and information processing needs of an organization
  40. Management Information Systems
    Systems that deal with the planning for, development, management, and use of information technology tools to help people perform all tasks related to information processing and management
  41. Platform
    The hardware, software, and communications components that organizations use to process and manage information
  42. CBIS
    • Computer Based Information System
    • CBIS uses computer technology to perform some or all of its intended tasks.
  43. IS
    • Information System
    • It collects, processes, stores analyzes and disseminates information for a specific purpose
  44. What is BI
    • Business Inteligence Systems
    • Provides computer based support for complex, non routine decisions
  45. Hardware
    A device such as a processor, monitor, keyboard, and printer
  46. Software
    A program or collection of programs that enables the hardware to process data
  47. Database
    A collection of related files or tables containing data
  48. Network
    A connecting system that permits different computers to share resources
  49. 7 Major Capabilities of IS
    • 1. Perform high speed, high volume, numerical computations
    • 2. Provide fast accurate communication and collaboration
    • 3. Store huge amounts of info in an easy to access yet small space
    • 4. Allow quick and inexpensive access to vast amounts of info
    • 5. Interpret vast amounts of data quickly and efficiently
    • 6. Increase the effectiveness and efficiency of people working in groups in one place or in several places
    • 7. Automate both business processes and manual tasks
  50. Procedures
    A set of instructions that tell how to process info and generate the desired output
  51. Application Program
    A computer program designed to support a specific task or process
  52. Knowledge Workers
    Knowledge workers are professional emplyees who are experts in a particular subject area
  53. What is ERP
    • Enterprise Resoruce Planning
    • ERP corrects a lack of communcation among IS, it fixes the problem by integrating the functional area IS via a common database.
  54. What is IOS
    • Interorganizational Information System
    • A system that connects two or more organizations
  55. What is TPS
    • Transaction Processing System
    • TPS is critical because it supports core operations.
  56. OAS
    • Office Automation Systems
    • Supports clerical staff, lower and middle managers, and knowledge workers
  57. What is FAIS
    • Functional Area Information Systems
    • Used to summarize dataand prepare reports
  58. What is ES
    • Expert Systems
    • ES attemps to duplicate the work of human experts by applying reasoning capabilities, knowledge and expertise within a specific domain
  59. What are Dashboards
    Also called Digital Dashboards support all managers of the organization
  60. What is SIS
    • Stragegic Information Systems
    • Supports a business units competitive strategy
  61. Porter's Competitive Forces Model
    Porter's model demonstrates how IT can make a company more competitive
  62. Porter's Value Chain Model
    Identifies specific activities where they can use competitive strategies for greatest impact
  63. Porter's Primary Activities
    Those business activities that relate to the production and distribution of the firm's product and services
  64. Porter's 5 Primary Activities
    • 1. Inbound logistics - inputs
    • 2. Operations - manufacture and test
    • 3. Otubound logistics - storage and distribution
    • 4. Marketing and sales
    • 5. Services
  65. Porter's 4 Support Activities
    • 1. The firms infrasturcture - accounting, finance management
    • 2. Human Resources Management
    • 3. R & D
    • 4. Procurement
  66. Porter's Support Activities
    Contribute to the firms competivie advantage by support inte primary activities
  67. 5 Strategies for Comptetitive Advantage
    • 1. Cost Leadership Strategy
    • 2. Differentiation Strategy
    • 3. Innovation Strategy
    • 4. Operational Effectiveness Strategy
    • 5. Customer Orientation Strategy
  68. Cost Leadership Strategy
    Produce products and/or services at the lowest cost in the industry
  69. Diffenentiation Strategy
    Offer different products, services, or product features
  70. Innovation Strategy
    Introduce new products and services, add new features to existing products and services or develop new ways to produce them
  71. Operational Effectiveness Strategy
    Improve the manner in which internal business processes are executed so that a firm performs similar activities better than its rivals
  72. Customer Orientation Strategy
    Concentrate on making the customer happy
  73. Why is IS important
    • They will reduce the number of middle managers, and change the managers job.
    • IT allows managers to spend more time planning, and less time putting out fires
  74. Information Resources
    All hardware, sofware, data, and network in an organization
  75. What is ISD
    • Information Systems Department
    • ISD is a consultant to End Users, who are regarded as customers. ISD is responsible for setting standards for hardware and sofware purchases as well as information security.
  76. What are End Users
    All employees that use a compute in their work
  77. How do ISD and End Users interact
    ISD and the End Users must be close partners. ISD is responsible for corporate level and shared resources. End Users are responsible for departmental resources.
  78. What is CIO
    • Chief Information Officer
    • In charge of the IS department in an organization