HR Study Guide CH10

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Author:
miv
ID:
75428
Filename:
HR Study Guide CH10
Updated:
2011-03-27 05:21:56
Tags:
KCC HRM CH10
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Description:
KCC HRM CH10
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  1. performance management
    Series of activities designed to ensure that the organization gets the performance it needs from its employees.
  2. performance appraisal
    Process of determining how well employees do their jobs relative to a standard and communicating that information to them.
  3. job duties
    Important elements in a given job.
  4. performance standards
    Define the expected levels of employee performance.
  5. graphic rating scale
    Scale that allows the rater to mark an employee's performance on a continuum.
  6. ranking
    Performance appraisal method in which all employees are listed from highest to lowest in performance.
  7. forced distribution
    Performance appraisal method in which ratings of employees' performance levels are distributed along a bell-shaped curve.
  8. management by objectives (MBO)
    Performance appraisal method that specifies the performance goals that an individual and manager identify together.
  9. recency effect
    Occurs when a rater gives greater weight to recent events when appraising an individual's performance.
  10. primacy effect
    Occurs when a rater gives greater weight to information received first when appraising an individual's performance.
  11. central tendency error
    Occurs when a rater gives all employees a score within a narrow range in the middle of the scale.
  12. leniency error
    Occurs when ratings of all employees fall at the high end of the scale.
  13. strictness error
    Occurs when ratings of all employees fall at the low end of the scale.
  14. rater bias
    Occurs when a rater's values or prejudices distort the rating.
  15. halo effect
    Occurs when a rater scores an employee high on all job criteria because of performance in one area.
  16. contrast error
    Tendency to rate people relative to others rather than against performance standards.

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