The discontinuation of medical care without proper notice
The usage of an impartial third party for the hearing and determination of a dispute
The unlawful use of force or violence.
The failure to provide the necessary care that is required for a person's situation.
Laws enacted by the legislative branch of the government.
A certain number of patients are scheduled to arrive at the same time and the patients are seen in the order in which they arrive.
Small groups of patients are scheduled at intervals throughout the hour.
Scheduling two patients to see the physician at the same time.
How to handle a late patient:
Advise the patient to arrive 30 minutes before their scheduled time.
How to handle emergency calls:
Arrangements should be made for the patient to be seen the same day.
How to handle cancelled appointments:
Make sure the original appointment time is properly removed, then schedule the new appointment.
How to handle unscheduled patients:
Accomodate the patient as best as possible; ensure that the patient is aware that making an appointment is the most effective way to receive care.
How to handle failed appointments:
Note the absence on the patient's medical chart as well as the appointment book and attempt to reschedule.
How to handle delayed patient wait time:
Briefly explain the reason for delay and provide the patient with the option to reschedule.
This type of mail is available every day of the year, including holidays, for items up to 70 pounds in weight and 108 inches in height
This type of mail includes letters, postal cards, postcards, and business reply mail.
First Class mail that weighs more than 13 ounces.
This type of mailing gives the sender the option to receive proof of delivery.
A form of mailing large volumes of information which is presorted by zip code.
Individuals with this type of health insurance are usually ineligible to receive benefits from a government plan. This type of coverage is characterized by high premiums and a limited amount of benefits.
This form of insurance provides coverage for employees under a single contract. This type of coverage is characterized by greater benefits and lower premiums.
This form of insurance is available to a large group of people who meet specific eligibility criteria. TRICARE, Medicaid, Medicare and Worker's Compensation are examples.
An arrangement by which a patient requests that their health benefit payments be made directly to the physician.
Assignment of Benefits
The amount payable by the carier toward the cost of services for which the patient is eligible.
The amount an individual must pay for health care expenses before insurance (or self-insured company) covers the costs.
The portion of the service fee that the patient must pay.
A document that describes the insurance coverage for an individual or property.
The amount the patient pays for an insurance contract.
An amount customarily charged for or covered for similar services and supplies which are medically necessary, recommended by a doctor, or required.
Usual, Customary and Reasonable (UCR) or Covered Expenses
A period of time when you are not covered by insurance for a particular problem.
Created using information gathered from the patient. Usually includes information such as past illnesses, surgical operations, and the patient's daily health habits.
Personal and Medical History
This information is just a important as the patient's personal and medical history. Includes information regarding the health of members of the patient's family, and a record of the causes of death.
Patient's Family History
Includes information regarding the patient's lifestyle (Ex. smoking and drinking habits).
Patient's Social History
A statement of the patient's symptoms.
Patient's Chief Complaint
A decision made based on the information regarding the patient's history and the results of the doctor's examination.
Functions of musculoskeletal system:
Support, movement, protection.
Organs of musculoskeletal system:
Muscles, bones, joints, bone marrow.
Functions of Integumentary System:
Organs of Integumentary system:
Skin, hair, nails
Function of Gastrointestinal System:
Organs of Gastrointestinal System:
Function of Urinary System:
Elimination of nitrogenous waste
Organs of Urinary System:
Kidneys, bladder, ureters, urethra
Function of the reproductive system:
Organs of the Reproductive System:
Function of the blood/lymphatic system:
Organs of the blood/lymphatic system:
Function of the immune system:
Function of Cardiovascular System:
Organs of the Cardiovascular System:
Lymph glands, heart, vessels
Functions of Respiratory System:
Delivers oxygen to cells, removes carbon dioxide
Organs of respiratory system:
Lungs, bronchi, trachea
Function of Nervous/Behavioral system:
Organs of Nervous/Behavioral Systems:
Brain, nerves, mind
Functions of Endocrine System:
Effects changes through chemical messengers
Organs of Endocrine System:
Planes that are vertical planes that separate the sides from each other
Plane that separates the body into right and left halves
Plane that divides the body into front and back portions
Plane that divides the body horizontally into an upper and lower part
Front surface of the body
Back side of the body
Away from the surface
Near the point of attachment to the trunk or near the beginning of the structure
Far from the point of attachment to the trunk or far from the beginning of a structure
Below another structure
Above another structure
Pertaining to the middle or nearer the medial plane of the body
Pertaining to the side
Lying on the back
Lying on the belly
Fiberous bands of tissue that connect bones to one another
Attach muscles to bone
Fiberous covering of a muscle
Covers the end of many bones and serves as a protective function.
Acts as framework for the organs, protects many of those organs, and also provides the organism the ability to move.
Connective tissue that makes up bones
Tissue that comprises the inner core of bones.
-Where red marrow manufactures blood cells.
Skeleton that consists of the skull, rib cage, and spine.
Bones that are typically very strong, are broad at the ends and have large surfaces for muscle attachment.
Small bones with irregular shapes
Bones that are found covering soft body parts
Small, rounded bones that resemble a sesame seed that are found near joints and increase the efficiency of muscles near a joint.
Bone that forms the anterior part of the skull and forehead
Bones that form the sides of the cranium
Bone that forms the back of the skull
Large hole at the ventral surface of the occipital bone which allows the brain communication with the spinal cord
Bones that form the two lower sides of the cranium
Bone that forms the roof of the nasal cavity
Bones anterior to the temporal bones
Paired bones at the corner of each eye that cradle the tear ducts
Upper jaw bone
Lower jaw bone
Bone that forms posterior/inferior part of the nasal septal wall between the nostrils.
Bones that make up part of the roof of the mouth
Bones that make up part of the interior of the nose
Inferior nasal conchae
Upper Back Bones
Lower back bones
Ribs #1-7 that attach directly to the sternum in the front of the body.
Ribs #8-10 are attached to the sternum by cartilage
Ribs 11&12 that are not attached to sternum at all
Skeleton that includes the shoulder girdle and upper extremities
Upper appendicular skeleton
Made up of scapula and clavicle
Flat bones that help support the arms
Scapula (shoulder blades)
Curved, horizontal bones tha attach to the upper sternum at one end
Bones of the upper extermities
Upper arm bone
Lower medial arm bone
Lateral lower arm bone (in line with thumb)
Wrist bones. There are 2 rows of 4 bones in each wrist,
The 5 radiating bones in the fingers. These are the bones in the palm of the hand.
Skeleton that includes the pelvis and lower extremities
Lower appendicular skeleton
Superior and largest bone
Lower portion of the pelvic bone
Lower anterior part of the pelvis
Bones of the lower extremities
Smaller, lateral bone of the leg
Hind foot bone
Toe bones, 14 in all (2 in great toe, 3 in each of others)
Parts of the body where 2 or more bones of the skeleton join
Joint with no ROM.
Immovable joint held together by fibrous tissue.
Joint with limited ROM.
Joint joined together by cartilage that is slightly movable.
Ex. vertebrae of spine or pubic bone
Joints that have full ROM.
Joints that have free movement.
Diathroses (Synovial joints)
Sacs of fluid that are located between the bones of the joint and the tendons that hold the muscles in place.
3 functions of muscles:
1. Allow skeleton to move
2. Responsible for movement of organs.
3. To pump blood to the circulatory system
Strong, fibrous bands of connective tissue that attach muscles to bones
To increase the angle of a joint
To decrease the angle of a joint
Joint movement away from the midline
Joint movement towards the midline
Turning the palm or foot upward
Turning the palm or foot downward
Raising the foot, pulling the toes away from the shin
Turning outward (joint)
Turning inward (joint)
Moving part of the body forward
Moving part of the body backward
Revolving a bone around its axis
A broken bone
Fracture in which the bone is crushed or shattered
Fracture in which the fractured area of a bone collapses on itself.
The break of the distal end of the radius at the epiphysis often occurs when the patient has attempted to break his or her fall
Fracture in which the bone is broken and pierces an internal organ
Fracture in which the bone is broken and the ends are driven into each other.
A minor fracture appears as a thin line on an x-ray and may not extend completely through the bone.
Fracture in which the bone is partially bent and partially broken; this is a common fracture in children because their bones are still soft.
Any fracture occurring spontaneously as a result of a disease
A fracture of the epiphyseal plate in children.
Traumatic injury to a joint involving soft tissue
An injury lesser than sprain, usually as a result of overuse or overstretching
When a bone is completely out of place and subluxation is partially out of joint.
System made of skin and its accessory organs
The 3 layers of the skin
3. Subcutaneous Layer
A thin cellular membrane layer of skin that contains keratin.
Dense, fibrous, connective tissue (layer of skin) that contains collagen.
Layer of skin that is a thicker and fatter tissue.
A hard protein in hair
The part of the nail that is visible
Part of nail that is under the skin at the base of the nail.
The vascular tissue under the nail that appears pink when the blood is oxygenated or blue/purple when it is oxygen deficient.
The moon ike white area at the base of the nail
Cuticle at the lower part of the nail
Oily substance secreted by sebaceous (oil) glands that contains lipids that help lubricate the skin and minimize water loss.
Tiny opening on the surface of skin
Most common type of sweat gland
Eccrine sweat glands
Sweat glands that secrete an odorless sweat
Apocrine sweat glands
Deficient in pigment (melanin)
Structural protein found in the skin and connective tissue
Major skin pigment
A fat cell
Discolored, flat lesion (freckles, tattoo marks)
Benign growth extending from the surface of the mucous membrane
Groove or crack-like sore
Solid, round or oval elevated lesion more than 1 cm in diameter
Open sore on the skin or mucous membranes
Small collection of clear fluid; blister
Smooth, slightly elevated edematous (swollen) area that is redder or paler than the surrounding skin
Absence of hair from areas where it normally grows
Death of tissue associated with loss of blood supply
Bacterial inflammatory skin disease characterized by leasion, pustules, and vesicles