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The power of nice
it pays to be nice
growth is the result not of fear and intimidation, but of smiles and compliments
small kindness, the smiles, gestures, compliments, favors,
- -Positive impressions, seeds that grow and expand
- -someone unimportant can become an importatnt contact
- -nice must be atuomatic
- -harness the power of empathy
Can you learn to be a leader? Behavioral perspective
this approach argues that behaviors, not traits, importatnt
early behavioral theorist say two broad categories; task oriented and relationship oriented. These are similar to the two trait dimensions of the trait theorist; competency and warmth.
Douglas McGregor; Theory X and Theory Y, Task oriented leaders
- he said managers either believe theory X or Y
- X all workers are lazy, incapable of taking initiative or or making decision, need to be closely monitiored
Y workers will be intrinsically motivated if given the chance to take pride in their work and achievements
Five studies with 12,000 managers
managers who were theory x were more likely to be lower achieving managers
University of Michigan studies
classified leaders on a single dimension that ranged from employee centered to job centered, but not both
Ohio State "High-High Model"
- Consideration: leaders how consideration when they support employee's needs, by being friendly caring.....
- -this increases job satisfaction and commitment
- Initiating structure: these leaders explain work roles, specify how to do the work, assign task and schedule production, and set high performance standards
- -this improves task performance
- Recommends that leaders do both