7 communication

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carolyn
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77367
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7 communication
Updated:
2011-04-04 18:23:53
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quiz 2
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  1. process by which information is exchanged between the sender and reciever
    communication
  2. 6 aspects of communication
    • sender
    • message
    • channel
    • reciever
    • feedback
  3. the thought idea or emotion one person sends to anoher person is called
    message
  4. _______ can alter a message
    perception
  5. stimulus produced by the sender and respnded by the reciever
    message
  6. method by which the message is transmitted is verbal or nonverbal
    channel
  7. act or power of recieving sounds
    hearing
  8. interpreting sounds heard and attaching meaning to them
    listening
  9. physiological component that involves auditory, visual, and kinesthetic processes
    reciever
  10. a response from the reciever that enables the sender to verify that th emessage recieved was the message sent
    feedack
  11. communication is influenced by
    age, language, attention, emotion, developmental level, education, surroundings
  12. 2 methods of communication
    vebal and nonverbal
  13. the use of words either spoken or written to send a message
    verbal communication
  14. methods of verbal communication
    listening, speaking, reading, writing
  15. in order for communication to take place what must occur
    both speaking and listening
  16. at what rate do people hear
    400 - 800 wpm
  17. a skill that is difficult to learn and execute well
    listening
  18. tone of voice, when the same words are said in different tones they have different meanings
    intonation
  19. no opportuity for immediate feedback is known as
    reading/writing
  20. body language; a method of sending a message without using speech or writing
    nonverbal communication
  21. communication done unconsciously
    nonverbal communication
  22. _______ are believed to be most honestly expressed
    felings
  23. nurses must be able to control these because clients seem to believe this more
    nonverbal communication and facial expression
  24. talking with hands that may be used to clarify things
    gestures
  25. this is interpreted as meaning self confidence, competence, and positive self image
    posture and gait
  26. nonverbal ommunication that even infants can understand and communicated caring, understanding, encouargement, anger, or displeaseure
    touch
  27. this is said to mirror the soul
    eye contact
  28. this is generally interpreted as indicating interest and attention, and a lack of is thought to indicate avoidance, disinterest or discomfort
    eye contact
  29. this says a great deal about a person
    personal appearance
  30. agreement; this is important that verbal and nonverbal communication is in agreement
    congruent
  31. two valubale skills a nurse must have
    listening and observing
  32. term used to describe the behavior of listening and observing
    active listening
  33. responses such as mmmhmm, what else, yes, tell more are examples of
    active listening
  34. psychosocial aspects of communication include
    gestures, styles, meaning of space, meaning of time, culture, values, and political correctness
  35. person not able to share feelings or needs with others, has difficulty asking for help, and is hurt or angry when others take advantage of them
    passive style
  36. when a person puts his own needs and feelings first
    aggresive style
  37. the person stands up for himself without violating the basic rights of others
    assertive style
  38. affectively letting others know your own thoughts, needs, and feelings
    assertive style
  39. the study of space between people and its effects on interpersonal behavior
    proxemics
  40. space that usually limits for family and close freinds and is necessary when performing most nursing procedures; touch to 18 inches
    intimate space
  41. 18 inches to 4 feet; used with friends or coworkers; required for data gathering and interviewing
    personal space
  42. 4 -12 feet; preferred distance with casual acquantaces
    social space
  43. 12 feet or more; generally used with strangers
    public space
  44. emphasis placed on schedules adn being on time
    meaning of time
  45. use of language that shows sensitivityto those who are different from onself. help eliminate prejudice
    political correctness
  46. sometimes called effective communication; is purposeful and goal directed, creating a beneficial outcome for the client
    therapeutic communication
  47. mutual trust established between the client adn the nurse
    rapport
  48. goals of therapeutic communication
    • develop trust
    • obtain or provide information
    • show caring
    • explore feelings
  49. the basis of a nurse-client relationship
    caring
  50. expressed predominantly by nonverbal communication makes the client feel relaxed, welcomed, adn unjudged
    warmth
  51. nurse must be honest about personal feelings and sometimes it is appropriate to cry with a client
    genuineness
  52. the capacity to understand another persons feelings or perception of a situation
    empathy
  53. sharing something about yourself such as thoughts, expectations, feelings, or ideas
    self disclosure
  54. clarifying/validating
    open ended questions
    open ended statements
    reflecting paraphrasing restating summarizing
    focusing
    silence

    are all examples of:
    techniques of therapeutic communication
  55. these questions encourage clients to express their own feelings and thoughts. ex. how, when, where and what
    open ended questions
  56. statement that calls for a response from the client
    open ended questions
  57. restating in the recievers own words
    paraphrasing
  58. stating major points in the statemnet
    summarizing
  59. this is used to allow the client to gather their thought or check emotion
    silence
  60. closed questions
    cliches
    false reassurance
    judgmental responses
    agreeing/disagreeing
    giving advice
    stereotyping
    belittling
    defending
    requesting an explanation
    changing the subject

    are examples of:
    communication barriers
  61. dont worry im sure everything ill be fine is an example of
    false reassurance
  62. it could be worse is an example of
    a cliche
  63. is the pain gone or did you sleep well is an example of
    a closed question
  64. i wouldnt do it that way is an example of
    agreeing or disagreeing/approving/disapproving
  65. boys arent supposed to cry is an example of
    stereotype
  66. conveys that a persons tought has no value

    "yes everyone feels that way"
    belittling
  67. implies that the client is not permitted to criticize or express feelings

    no one on this unit would say that
    defending
  68. the limits of the professional relationship that allow for a safe, therapeutic conection between the professional and the cleint
    professional boundaries
  69. an exchange between the nurse and the client basic level of communication
    interpersonal communication
  70. purposeful and is employed in a structured situation
    formal communication
  71. the impairment of speech
    dysphasia
  72. slow difficult speech that is hard to understand
    dysarthria
  73. type of communication that takes place among all health care members
    oral communication
  74. internal thoughts and discussion with oneself
    intrapersonal communication
  75. self destructive talk
    negative self talk
  76. must be congrunt for clear communication to take place
    verbal and nonverbal communication
  77. should be practiced adn implemented in the nurses communication
    techniques for therapeutic communication
  78. should be identified adn avoided when communicating
    communication barriers
  79. purposeful and goal oriented
    therapeutic communication
  80. this is necesary fo rcontinuity of care
    accurate communication

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