Project Human Resource Management.txt

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Author:
lazarwolfe
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84077
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Project Human Resource Management.txt
Updated:
2011-05-05 21:30:23
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PMP Exam Human Resource Management
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PMP Exam Human Resource Management
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  1. Which Human Resource Management processes are planning processes?
    Just one: Develop Human Resource Plan
  2. Which Human Resource Management processes are executing processes?
    • Acquire Project Team
    • Develop Project Team
    • Manage Project Team
  3. Which Human Resource Management processes are monitoring and controlling processes?
    NONE
  4. What is the PRIMARY output from Develop Human Resource Plan?
    Human Resource Plan
  5. What are the PRIMARY two outputs from Acquire Project Team?
    • Staff Assignments
    • Resource Calendars
  6. What is the PRIMARY output from Develop Project Team?
    Team performance assessment
  7. What is the PRIMARY output from Manage Project Team?
    Change requests
  8. When is Develop Human Resource Plan performed?
    Very early in the project. It may be performed iteratively as scope is defined.
  9. What is the 1 key input to Develop Human Resource Plan?
    Activity Resource Requirements
  10. What are the 2 key tools used in Develop Human Resource Plan?
    • Organization Charts & Position Descriptions
    • Matrix / Responsibility Assignment Matrix (RAM)
  11. What is the most popular type of Responsibility Assignment Matrix and what does it stand for?
    RACI - Responsible, Accountable, Consult, Inform
  12. What is the sole output from Develop Human Resource Plan?
    Human Resource Plan
  13. What elements make up the Human Resource Plan?
    • Roles and Responsibilities
    • Organization Charts
    • Staffing Management Plan (resource histogram, staffing timeline, staffing release plan)
  14. What is the focus of Acquire Project Team?
    Staffing the project, per the human resource plan
  15. When is Acquire Project Team performed?
    It may be performed throughout the project as different resource needs become necessary
  16. What is the 1 key input to Acquire Project Team?
    Project Management Plan (Human Resource Plan being the key component)
  17. What are the 4 tools used in Acquire Project Team?
    • Pre-Assignment - penciling in names before plan is even baked
    • Negotiation
    • Acquisition - looking outside the org for resources
    • Virtual Teams - i.e. distributed teams using communication tech
  18. What are the 2 key outputs from Acquire Project Team?
    • Project Staff Assignments
    • Resource Calendars
  19. From a PMP exam perspective, which is the most important Project Human Resource Management process?
    Develop Project Team
  20. What is the focus of Develop Project Team?
    Building a sense of team and improving the team's performance
  21. What are the 3 inputs to Develop Project Team?
    • Project Staff Assignments
    • Project Management Plan (Human Resource Plan being the key component)
    • Resource Calendars
  22. What are the 6 tools used in Develop Project Team?
    • Interpersonal Skills
    • Training
    • Team-Building Activities
    • Ground Rules
    • Co-Location
    • Recognition and Rewards (Theories of Motivation)
  23. What is the 1 key output from Develop Project Team?
    Team Performance Assessments
  24. Define the 6 theories of motivation required for the PMP exam
    • Maslow's Hierarchy of Needs
    • McGregor's Theory X and Theory Y
    • Contingency Theory
    • Herberg's Motivation-Hygiene Theory
    • McClelland's Three Need Theory
    • Forms of Power
  25. In general, what type of motivation does the PMP favor?
    win-win scenarios
  26. In most PMP scenarios, who should pay for training?
    The performing organization, not the customer
  27. What are the five hierarchal levels, bottom to top, in Maslow's hierarchy of needs?
    • Physiological
    • Security
    • Acceptance
    • Esteem
    • Self-Actualization
  28. In McGregor's Theory X and Theory Y, what do Theory X managers believe about team members?
    They believe they're selfish, dislike work, and must be constantly supervised to achieve productive work.
  29. In McGregor's Theory X and Theory Y, what do Theory Y managers believe about team members?
    They believe they can be trusted to work toward the project's goals and require little motivation
  30. What are the two sets of factors in Contingency Theory that predict a leader's effectiveness?
    • Whether he is task-oriented or relationship-oriented
    • Workplace factors like stress level
  31. According to Contingency Theory, would a high-stress work environment favor a task-oriented or relationship-oriented leadership style?
    Task-oriented
  32. In Herzberg's Motivation-Hygene Theory, which set of factors can not motivate by themselves, but will demotivate if absent?
    Hygene factors
  33. In Herzberg's Motivation-Hygene Theory, which set of factors can motivate but only if the other factors are established first?
    Motivation factors
  34. Give some examples of Hygene factors in Herzberg's Motivation-Hygene Theory:
    • Company Policy
    • Supervision
    • Good relationship with boss
    • Working conditions
    • Paycheck
    • Personal life
    • Status
    • Security
    • Relationship with co-workers
  35. Give some examples of Motivation factors in Herzberg's Motivation-Hygene Theory:
    • Achievement
    • Recognition
    • Work
    • Responsibility
    • Advancement
    • Growth
  36. What are the 3 primary needs to motivate employees according to McClelland's Three Need Theory (aka Achievement Theory)?
    • Achievement
    • Power
    • Affiliation
  37. What are the 5 different Forms of Power?
    • Reward power
    • Expert power
    • Legitimate power
    • Referent power
    • Punishment power
  38. Which 2 forms of power does the PMP exam most favor?
    • Reward power
    • Expert power
  39. Which form of power does the PMP exam LEAST favor?
    Punishment power
  40. What is legitimate power?
    It is power afforded a manger by his position
  41. What is referent power?
    It is respect based on charisma, persuasive ability or alignment with a more powerful person
  42. What is the primary focus of Manage Project Team
    Ensuring that the team performs according to the plan
  43. What is the difference between Develop Project Team and Manage Project Team?
    DPT focuses on team building and optimization. MPT focuses on team performance VERSUS THE PLAN.
  44. What are the 3 key inputs to Manage Project Team?
    • Project Staff Assignments
    • Team Performance Assessments
    • Performance Reports (i.e measurement of scope, time, cost vs plan)
  45. What are the 4 key tools used by Manage Project Team?
    • Project Performance Appraisals (ex: 360 degree reviews)
    • Conflict Management
    • Issue Log
    • Interpersonal Skills
  46. What are the 5 methods (good and bad) for conflict management?
    • Problem-Solving
    • Compromise
    • Forcing
    • Smoothing
    • Withdrawal
  47. Which method of conflict management is most favored by PMP and why?
    Problem-Solving - it is proactive, deals with the root of the problem, and doesn't avoid it.
  48. What is the flaw with Compromise as a conflict management technique?
    It may result in a lose-lose situation
  49. Which conflict management techique is considered the worst by PMP?
    Forcing
  50. What is the flaw with Smoothing as a conflict management technique?
    It only downplays the conflict and doesn't produce a solution
  51. What is the flaw with Withdrawal as a conflict management technique?
    It doesn't resolve the problem, it just avoids it.
  52. Define 8 constructive team roles
    • Initiators
    • Information seekers
    • Information givers
    • Encouragers
    • Clarifiers
    • Harmonizers - enhances information to improve understanding
    • Summarizers - restate details succinctly and relate to big picture
    • Gate Keepers - "we haven't heard from joe yet today..."
  53. Define 7 destructive team roles
    • Aggressors - openly hostile and opposed to project
    • Blockers - block access to info
    • Withdrawers
    • Recognition Seekers - what's in it for ME?
    • Topic Jumper - change subject and bring up irrelevant facts
    • Dominator - disrupts team participation and communication
    • Devil's Advocate - automatically take contrary view
  54. 50% of project conflicts come from what 3 sources?
    • Human Resources
    • Priorities
    • Schedules
  55. What are 3 important forms of interpersonal skills?
    • Leadership
    • Influencing
    • Effective Decision-Making
  56. Is a more direct, autocratic leadship style more beneficial at the beginning of a project or later on?
    Direct leadership is most beneficial early on the project when uncertainty is greatest. Transition to a more participative leadership style later in the project may be appropriate.
  57. What is the key output from Manage Project Team?
    Change Requests - generally for staff changes

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