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  1. What are the three primary purposes of a task group?
    a. To meet the client's needs
    b. Meeting organizational needs
    c. Meeting community needs
    d. All of the above
    D. All of the above
  2. Task groups to meet client needs include treatment teams? T/F
  3. What is not a step in problem sovling?
    A. Identifying and defining the problem
    B. evaluating the sucess of the strategies
    C. becoming more independent
    D. developing alternative strategies
    C. becoming more independent
    (this multiple choice question has been scrambled)
  4. __________is a procedure designed to generate ideas in quantity through the full parcipation of members.
    A) Decision Making
    B) Win Lose Approach
    C) Brainstorming
    D) Disarming
    C) Brainstorming
    (this multiple choice question has been scrambled)
  5. Mediation has increasingly been used to resolve conflicts between disputing groups. T/F
  6. The sum of all variables influencing members to stay in a group can best be described as _____.
  7. Social Workers practice at three levels. Name them.
    • Micro
    • Mezzo
    • Macro
  8. Which of the following is not one of the five avenues of communication?
    A) Consonance
    B) Submissive
    C) Source of Affection
    D) Condemnation
    C) Source of Affection
    (this multiple choice question has been scrambled)
  9. List 3 of the six recommendations that Zastrow gives to effectively plan successful group sessions
    • 1. select relevant content
    • 2. use examples
    • 3. present materials in a logical order
    • 4. plan the time
    • 5. be flexible
    • 6. change the pace
  10. Which of the following is NOT a stage of group development?
    A) Submissive
    B) Continuation
    C) Power and Control
    D) Preaffiliation
    B) Continuation
    (this multiple choice question has been scrambled)
  11. During termination, which of the following are not techniques used in a sucessful group?
    A. reasons for the lack of progress of the group can be assessed and analyzed
    B. progress made in accomplishing the tasks and goals of the group and its members can be evaluated
    C. work can be done on unresolved, last minute issues that are identified by members
    D. emotional reactions of members to terminating can be handled
    A. reasons for the lack of progress of the group can be assessed and analyzed
    (this multiple choice question has been scrambled)
  12. This type of leader allows their group members to function on their own, with little input. An example of a place where this type of leadership style would often be found is a college academic department in which faculty members are competent and responsible.
    A. charismatic
    B. laissez-faire
    C. democratic
    D. authoritarian
    B. laissez-faire
    (this multiple choice question has been scrambled)
  13. The ability to fire a worker who falls below a given level of production is commonly referred to as______power.
    A. coercive
    B. reward
    C. authoritarian
    D. legitimate
    A. coercive
    (this multiple choice question has been scrambled)
  14. Process evaluations can be processed in a questionnaire, what aspect is NOT a KEY strategy to follow?
    A. summarize the strengths of the group
    B. encouraging group think during the evaluation
    C. briefly outline your specific suggestions for change
    D. summarizing the shortcomings of the group
    B. encouraging group think during evaluation
    (this multiple choice question has been scrambled)
  15. List 3 defense mechanisms associated with member scapegoating.
  16. All cooperative group interaction, whether verbal or non-verbal depends on effective ______.
  17. "Each member of this class will be able to describe the difference between personal and group goals" is an example of ____
    operational goal
  18. T/F: Groups tend to have more of a cooperative rather than competitive nature
  19. Nonverbal messages serve several functions in tandem with verbal messages. When you look away from someone who is talking to you it indicates that you are not listening to them. This is an example of nonverbal messages ability to ____ a verbal message.
  20. A boss or group leader who gives instructions and orders, or makes announcement to group members who are not allowed to respond with their thoughts, feelings, or ideas is using ____.
    One-way communication
  21. _____ is the process of deliberately revealing information about ourselves that is significant and not known by others.
  22. Lack of motivation is a barrier to effective problem solving in groups, Name 2 other barriers.
    • Inadequate definitions
    • invalid hypothsis
    • poor communication
    • lack of skills
    • lack of resources
  23. _____ is a problem-solving approach in which proposals are accepted without a critical, careful review of the pros and cons of the alternatives, and in which considerable social pressure is brought to bear against those expressing opposing points of view.
  24. _____ is an assessment, generally by group members, as to the aspects of the group that were useful or detrimental.
    Process evaluation
  25. According to Zastrow, a knowledgeable group facilitator views group members as equals. T/F
  26. T/F: The advantage of two-way communication is that messages and instructions are given quickly and the person in charge does not have to deal with the questions and concerns of the listeners.
  27. Group____is the sum of all the variables influencing members to stay in a group. It occurs when the positive attractions of a group outweigh negative implications a member might encounter.
  28. This type of group is formed to achieve a specific set of objectives. This group is established for a special purpose and is usually disbanded after the objective has been accomplished.
  29. This SW role links individuals and groups that need help ( and do not know where to find it) to community resources.
  30. The ability to fire a worker who falls below a given level of production is a common example of ____ power.
  31. This type of leadership style sets goals and policies, dictates the activities of the members, and develops major plans. This type of leader anticipates approval from subordinates and may be surprised to find that backbiting are common in the group.
  32. The use of ____ at the end of solution focused therapy session is helpful in creating feedback? This is especially helpful in assisting the therapist emphasize the strengths of a client.
  33. "I agree with you that...Therefore I suggest that..." is an example of which part of the structure of feedback?
  34. During the middle of a solution focused therapy session, a client states to her therapist that; "everything in my household would be fine if my husband would just place more attention on our family instead of his career: this is an example of a ____.
    Observational suggestion
  35. An ______ is a past experience of when a problem migh have been expected to happen but somehow did not.
  36. "is your daughter 11 y/o? is an example of which communication tool?
    close ended
  37. This type of client is directed by a court or other agency to see a professional
  38. While attempting to use solution building focused techniques with involuntary clients which of the following are you advised NOT to do?
    accept client perceptions while ommitting detials in a respectful manner
  39. Each of the following is a key rule to help you build solutions with children with the EXCEPTION of
    ask "why" questions
  40. While working with children using solution-focused techniques, how should you respond to "I don't know" responses?
    Ask child to pretend that they did know
  41. T/F: Clients are practitioners percieve silence the same way
  42. Which of the following choices is NOT true about the term crisis.
    A crisis is defined more by the actual facts rather than a client's perceptions
  43. Which of the following should you do if a client is withdrawn, reluctant, or not able to speak?
    Pay attention to non-verbal communication
  44. Which of the following is NOT an appropriate response during the pre-session?
    Be sure not to ask client where they have gotten their ideas to help themselves.
  45. Coping questions are a good way to :____.
    Explore exceptions to problem behavior
  46. Which of the following statement is NOT true about gathering problem-assessment information?
    Problem assessments are useful ways to measure strengths and hope for client
  47. Which of the following is NOT an appropriate use of scaling?
    Scaling problems
  48. T/F: Social workers do not change clients Clients change themselves by doing something different whether voluntary or involuntary.
  49. Social workers use ____ assessments to assess the environment and make use of their environmental resources to ameliorate problems affecting the lives of their clients.
    PIE (Person-In Environment)
  50. Termination with clients begin
    during the first session
  51. T/F: Clients are able to stabilize with solution focused interventions.
  52. T/F: Clients perceptions of a crisis do not change during the crisis.
  53. T/F: Practice procedures for helping professionals were originally developed for involuntary clients.
  54. In solution Focused Interviewing if self disclosure is used by the SW it should be____.
  55. T/F: In solution focused interviewing it is important to affirm what the client is perceiving (self-awareness).
  56. 7 Stages of solution building:
    • 1. Engagement
    • 2. Describing the problem
    • 3. Develop Well-Formed Goals
    • 4. Exploring for Exception
    • 5. End-of-Session Feedback
    • 6. Evaluating Client Progress
    • 7. Termination
  57. Define EARS:
    • Elicit the exception
    • Amplify the exception
    • Reinforce Successes
    • Start Again
  58. What is the name of the type of family theory that is a way of looking at individuals, families, groups, organizations, and communities with a view to better understanding how each of these units functions and survives?
    Systems theory
  59. In the Johnson family, Mr. Johnson's drinking distresses his wife. His drinking makes her angry when he comes home late from a night of drinking, cleans him up when he gets sick, lies for him with his employer when he cannot make it in to work. He sobers ups, she still keeps liquor around the house and treats him the same way. By continuing the same pattern of behavior despite Mr. Johnson's changed behvior what concept is Mrs. Johnson trying to mantain? It is ______ as she understands it in the family.
  60. T/F: A nuclear family consists of a married couple and their children living together.
  61. T/F The family is a social institution that is not found in every culture.
  62. T/F: The promotion of the nuclear family as "normal" and biological parents as "real" or "natural" marginalizes stepfamilies by perpetuating the bias that step relationships are abnormal
  63. There are several factors that account for counseling effectiveness. According to data from Lambert and Anderson (1996) client expectations make up for _____ of effectiveness of the therapeutic relationship.
  64. _____ is a term that implies that social workers' verbal statements are consistent with their behavior.
  65. _____ are enacted beliefs that govern interactions with each family member. This often occurs with the external environment. Hint: THis is also culturally based and passed on from generation to generation.
    Family Rules
  66. This type of amily secret is the type that the family maintains rather than deal with effectively..
  67. T/F: According to chapter 6. Family planning should be problem focused.q
  68. Verbal and nonverbal responses, paraphrasing, and summarizing, and reflecting feelings and thoughts are all a part of _______.
    Active listening
  69. The techniques used to help a family see a situation in a "different context" is referred to in chapter 7 as ____.
  70. T/F: A goal of psychoanalytic family therapy is to free family members of unconscious restrictions so that they'll be able to interact with one another as healthy persons.
  71. T/F: In the evaluation process, social workers need to focus primarily on change that occurs with the individual that they are providing services to.
  72. Interns are treated like red headed step children at XYZ Counseling Services. This metaphor symbolizes:
    The interns are seen as inferior and treated with neglect.
  73. T/F: In most families, there are multiple patterns of allicanc, involving people who are emotionally close and mutually supportive.
  74. T/F: The individual is the smallest unit in the family system
  75. ____ that organizes the hierarchy of power appear in every family.
  76. T/F: Transitions families go through are always caused by the normal cycle of development.
  77. T/F: The conceptual task of a family-oriented approach to thinking about families is two-fold: to "think big" and to recognize the organization of the family.
  78. T/F: In a family oriented intake procedure the family takes an active role in identifying problems and working toward solutions?
  79. For an agency wanting to create an active partnership with families the initial contact must form during?
  80. T/F: Families, like other systems, are divided into subsytems (parents, siblings, relatives)
  81. The tendency of a system to 1) maintain equilibrium or balance, 2) attempt to regulate and maintain system cohesion, and 3) attempt to maintain status quo in response to stressors from the environment is called __________.
    family homeostasis
  82. "You must be home at 6 o'clock SHARP in order to et dinner" is an example of which type of rule.
  83. Rules that do not necessarily have to be said but that are still expected within a family are examples of which type of rule?
  84. Which of the following is not one of the 12 guidelines for completeing a strengths assessment that can be applied to families
    encourage "cause and effect" thinking
  85. _____ depicts a family's ecological system, which includes such things as relationships with other systems: families, churches, schools, social organizations, and social welfare organizations.
  86. List 2 communication roles/patterns
    Empathy and genuiness
  87. SART goals are discussed in ch 6, complete the list.
    • Specific
    • Measureable
    • Action Oriented
    • Realistic
    • Timely
  88. 7 Steps to problem solving when working with families
    • 1. acknowledge the problem
    • 2. analyze problem; identify needs of participants
    • 3. have volunteer record family needs
    • 4. ask each person to identify their personal need, encourage discussion
    • 5. evaluate options and prioritize
    • 6. implement option chosen
    • 7. evaluate problem-solving outcome
Card Set
dr miller's final
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