Chapter 2 "Diversity in Organizations"

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Chapter 2 "Diversity in Organizations"
2011-05-25 03:32:31
MGMT Chapter

Chapter 2 MGMT
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  1. Differences in easily perceived characteristics, such as gender, race, ethnicity, age, or disability, that do not necessarily reflect the ways people think or feel but that may activate certain stereotypes
    surface-level diversity
  2. Differences in values, personality, and work preferences that become progressively more important for determining similarity as people get to know one another better.
    deep-level diversity
  3. Noting a difference between things often we refer to unfair discrimination, which means making judgement about individuals is based on stereotypes regarding their demographic group
  4. Personal characteristics- such as age, gender, race, and length of tenure- that are objective and easily obtained from personnel records. These characteristics are representative of surface-level diversity
    biographical characteristics
  5. An individual's capacity to perform the various tasks in a job.
  6. The capacity to do mental activities- thinking, reasoning, and problem solving.
    intellectual abilities
  7. An overall factor of intelligence, as suggested by the positive correlations among specific intellectual ability dimensions
    general mental ability (GMA)
  8. The capacity to do tasks that demand stamina, dexterity, strength, and similar characteristics.
    physical abilities
  9. The process and programs by which managers make everyone more aware of and sensitive to the needs and differences of others.
    diversity management