MANT221 (1)

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Author:
Anonymous
ID:
90582
Filename:
MANT221 (1)
Updated:
2011-06-14 19:16:36
Tags:
Organisational Business Communication
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Description:
Communication Skills, Organisational Communication
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  1. What is the Communication Process Model made up of? Name the 6 parts.
    • Sender
    • Message
    • Encoding
    • Medium
    • Decoding
    • Reciever
  2. Name 5 types of noise that impact on communication
    • Physical : In physical surroundings
    • Physiological : Physical discomfort
    • Psychological : Negative feelings
    • Perceptual : Incorrect perceptions
    • Semantic : Misinterpretation
  3. How do miscommunications take place?
    • People make mistakes
    • People assign different meaning
  4. Name the 3 categories of communication in business
    • Internal operational
    • External operational
    • Personal communication
  5. What communication skills do managers need as senders?
    • Clear and complete messages
    • Encode messages with symbols
    • Select appropriate medium
    • Avoid filtering
    • Have a feedback mechanism
    • Include accurate information
  6. What communication skills do managers need as recievers?
    • Pay attention
    • Listen
    • Be empathetic
    • Understand linguistic styles
  7. If you want to succeed in business what must you have the ability to do?
    Write and communicate clearly
  8. Name some communication barriers
    • Inappropriate choice of words
    • Inappropriate channel or message
    • Reciever inattention
    • Lack of courtesy
    • Non verbal communication does not support the words
    • Poor layout and presentation
    • Poor timing
    • Inadequate feedback
  9. What are some of the reasons managers communicate?
    • To convey information
    • To help decision making
    • To create records
    • To motivate employees
    • To save money
    • To send effective messages
  10. All business communication has basic purposes. What are they?
    • To inform
    • To explain
    • To build goodwill
  11. What are the benefits of effective writing?
    • Saves time
    • Increases productivity
    • Communicates points more clearly
    • Builds goodwill
  12. What are the costs of poor writing?
    • Wastes time
    • Wastes effort
    • Loses goodwill
  13. What 6 analysis questions can you ask yourself to avoid communication problems?
    • Who? is your audience
    • How? can you support your position
    • What? are your purposes
    • What? information should be included
    • What? reader objections should you expect
    • What? part may affect reaction
  14. What do employers expect?
    The ability to:
    • Organise and present ideas
    • Listen effectively
    • Communicate across cultures
    • Use communication technologies
    • Practice business etiquette
    • Communicate ethically
  15. Why is business communication unique?
    • Globalisation and diversity
    • Information value
    • Reliance on teamwork
    • Communication barriers
  16. Media richness theory:
    Media richness theory is built on the assumption that organisations select a form of communication based on their ability to reduce uncertainity and equivocality.
  17. Barriers in organisational communication:
    • Role ambiguity/ conflict/ overload
    • Too much or too little formalisation
    • Communication of up/down messages
    • The company grapevine
    • Communication in meetings
    • The influence of time

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