Card Set Information
Organisational Business Communication
Communication Skills, Organisational Communication
What is the Communication Process Model made up of? Name the 6 parts.
Name 5 types of noise that impact on communication
: In physical surroundings
: Physical discomfort
: Negative feelings
: Incorrect perceptions
How do miscommunications take place?
People make mistakes
People assign different meaning
Name the 3 categories of communication in business
What communication skills do managers need as senders?
Clear and complete messages
Encode messages with symbols
Select appropriate medium
Have a feedback mechanism
Include accurate information
What communication skills do managers need as recievers?
Understand linguistic styles
If you want to succeed in business what must you have the ability to do?
Write and communicate clearly
Name some communication barriers
Inappropriate choice of words
Inappropriate channel or message
Lack of courtesy
Non verbal communication does not support the words
Poor layout and presentation
What are some of the reasons managers communicate?
To convey information
To help decision making
To create records
To motivate employees
To save money
To send effective messages
All business communication has basic purposes. What are they?
To build goodwill
What are the benefits of effective writing?
Communicates points more clearly
What are the costs of poor writing?
What 6 analysis questions can you ask yourself to avoid communication problems?
Who? is your audience
How? can you support your position
What? are your purposes
What? information should be included
What? reader objections should you expect
What? part may affect reaction
What do employers expect?
The ability to:
Organise and present ideas
Communicate across cultures
Use communication technologies
Practice business etiquette
Why is business communication unique?
Globalisation and diversity
Reliance on teamwork
Media richness theory:
Media richness theory is built on the assumption that organisations select a form of communication based on their ability to reduce uncertainity and equivocality.
Barriers in organisational communication:
Role ambiguity/ conflict/ overload
Too much or too little formalisation
Communication of up/down messages
The company grapevine
Communication in meetings
The influence of time