MANT221 (3)

Card Set Information

Author:
Anonymous
ID:
90699
Filename:
MANT221 (3)
Updated:
2011-06-15 00:07:07
Tags:
Communication Technology
Folders:

Description:
Communication Technology, Listening and Telephones, Impact of communication technologies on managerial practice
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  1. What are the advantages and disadvantages of email in the workplace?
    • Advantages:
    • Information sharing
    • Project collaboration
    • Written Language

    • Disadvantages:
    • Non realtime
    • Information delays
    • Written language
    • Misuse
  2. What is instant messaging?
    • Basic chat
    • Presence awareness
    • Video
  3. What are the advantages and disadvantages of instant messaging?
    • Advantages:
    • Rapid response
    • Reduced cost
    • Wide availability

    • Disadvantages:
    • Technical issues
    • Security and privacy
    • User identification
    • Message logging
  4. Ways of ensuring effective instant messaging
    • Schedule useage
    • Protect personal information
    • Avoid personal messages
    • Minimize impromptu meetings
    • Avoid complicated messages
    • Train all personnel
    • Avoid multiple conversations
    • Minimize IM slang
    • Maintain spam filters
  5. Managers, what should they do?
    • Make, implement and follow up on decisions
    • Self management
    • Manage other people
    • Crisis management
    • Prioritisation
    • Decision making
  6. Listening has 5 processes. What are they?
    • Hearing
    • Attending
    • Understanding
    • Responding
    • Remembering
  7. When answering telephones what are some tips when

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