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MANT221 (3)
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What are the advantages and disadvantages of email in the workplace?
Advantages:
Information sharing
Project collaboration
Written Language
Disadvantages:
Non realtime
Information delays
Written language
Misuse
What is instant messaging?
Basic chat
Presence awareness
Video
What are the advantages and disadvantages of instant messaging?
Advantages:
Rapid response
Reduced cost
Wide availability
Disadvantages:
Technical issues
Security and privacy
User identification
Message logging
Ways of ensuring effective instant messaging
Schedule useage
Protect personal information
Avoid personal messages
Minimize impromptu meetings
Avoid complicated messages
Train all personnel
Avoid multiple conversations
Minimize IM slang
Maintain spam filters
Managers, what should they do?
Make, implement and follow up on decisions
Self management
Manage other people
Crisis management
Prioritisation
Decision making
Listening has 5 processes. What are they?
Hearing
Attending
Understanding
Responding
Remembering
When answering telephones what are some tips when
Author
Anonymous
ID
90699
Card Set
MANT221 (3)
Description
Communication Technology, Listening and Telephones, Impact of communication technologies on managerial practice
Updated
6/15/2011, 4:07:07 AM
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