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Anonymous
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What are the advantages and disadvantages of email in the workplace?
- Advantages:
- Information sharing
- Project collaboration
- Written Language
- Disadvantages:
- Non realtime
- Information delays
- Written language
- Misuse
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What is instant messaging?
- Basic chat
- Presence awareness
- Video
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What are the advantages and disadvantages of instant messaging?
- Advantages:
- Rapid response
- Reduced cost
- Wide availability
- Disadvantages:
- Technical issues
- Security and privacy
- User identification
- Message logging
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Ways of ensuring effective instant messaging
- Schedule useage
- Protect personal information
- Avoid personal messages
- Minimize impromptu meetings
- Avoid complicated messages
- Train all personnel
- Avoid multiple conversations
- Minimize IM slang
- Maintain spam filters
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Managers, what should they do?
- Make, implement and follow up on decisions
- Self management
- Manage other people
- Crisis management
- Prioritisation
- Decision making
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Listening has 5 processes. What are they?
- Hearing
- Attending
- Understanding
- Responding
- Remembering
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When answering telephones what are some tips when
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