MANT221 (3)

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What are the advantages and disadvantages of email in the workplace?
- Advantages:
- Information sharing
- Project collaboration
- Written Language
- Disadvantages:
- Non realtime
- Information delays
- Written language
- Misuse
What is instant messaging?
- Basic chat
- Presence awareness
- Video
What are the advantages and disadvantages of instant messaging?
- Advantages:
- Rapid response
- Reduced cost
- Wide availability
- Disadvantages:
- Technical issues
- Security and privacy
- User identification
- Message logging
Ways of ensuring effective instant messaging
- Schedule useage
- Protect personal information
- Avoid personal messages
- Minimize impromptu meetings
- Avoid complicated messages
- Train all personnel
- Avoid multiple conversations
- Minimize IM slang
- Maintain spam filters
Managers, what should they do?
- Make, implement and follow up on decisions
- Self management
- Manage other people
- Crisis management
- Prioritisation
- Decision making
Listening has 5 processes. What are they?
- Hearing
- Attending
- Understanding
- Responding
- Remembering
When answering telephones what are some tips when

Author

ID

90699

Card Set

MANT221 (3)

Description

Communication Technology, Listening and Telephones, Impact of communication technologies on managerial practice

Updated

2011-06-15T04:07:07Z

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