MANT221 (3)

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  1. What are the advantages and disadvantages of email in the workplace?
    • Advantages:
    • Information sharing
    • Project collaboration
    • Written Language

    • Disadvantages:
    • Non realtime
    • Information delays
    • Written language
    • Misuse
  2. What is instant messaging?
    • Basic chat
    • Presence awareness
    • Video
  3. What are the advantages and disadvantages of instant messaging?
    • Advantages:
    • Rapid response
    • Reduced cost
    • Wide availability

    • Disadvantages:
    • Technical issues
    • Security and privacy
    • User identification
    • Message logging
  4. Ways of ensuring effective instant messaging
    • Schedule useage
    • Protect personal information
    • Avoid personal messages
    • Minimize impromptu meetings
    • Avoid complicated messages
    • Train all personnel
    • Avoid multiple conversations
    • Minimize IM slang
    • Maintain spam filters
  5. Managers, what should they do?
    • Make, implement and follow up on decisions
    • Self management
    • Manage other people
    • Crisis management
    • Prioritisation
    • Decision making
  6. Listening has 5 processes. What are they?
    • Hearing
    • Attending
    • Understanding
    • Responding
    • Remembering
  7. When answering telephones what are some tips when
Author
ID
90699
Card Set
MANT221 (3)
Description
Communication Technology, Listening and Telephones, Impact of communication technologies on managerial practice
Updated
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