MANT221 (3)

Card Set Information

Author:
rosme090
ID:
90714
Filename:
MANT221 (3)
Updated:
2011-06-15 06:01:15
Tags:
Communication technology
Folders:

Description:
Communication and technology, Verbal messages, impact of communication technologies on managerial practice
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  1. What are the advantages and disadvantages of email in the workplace?
    • Advantages:
    • Information sharing
    • Project collaboration
    • Written language

    • Disadvantages:
    • Non real time
    • Information delays
    • Written language
    • Misuse
  2. What does instant messaging involve?
    • Basic chat
    • Presence awareness
    • Video
  3. What are the advantages and disadvantages of instant messaging in the workplace?
    • Advantages:
    • Rapid response
    • Reduced costs
    • Conversation aspects
    • Wide availability

    • Disadvantages:
    • Technical issues
    • Security and privacy
    • User identification
    • Message logging
    • Incompatiable systems
  4. What are some of the ways you can ensure effective instant messaging?
    • Schedule usage
    • Protct personal information
    • Avoid personal messages
    • Minimize impromptu meetings
    • Avoid complicated messages
    • Train all personnel
    • Avoid multiple conversations
    • Minimize IM slang
    • Maintain spam filters
  5. Managers, what should they do?
    • Make, implement and follow up on decisions
    • Self management
    • Manage other people
    • Crisis management
    • Prioritisation
    • Decision making
  6. What are the 5 stages of listening?
    • Hearing
    • Attending
    • Understanding
    • Responding
    • Remembering
  7. How should you talk on the phone?
    • Answer with a smile
    • Know when to call
    • Talk with, not to customers
    • Listen and repeat back

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