Human Behavior

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Author:
bmills
ID:
94637
Filename:
Human Behavior
Updated:
2011-07-20 09:52:26
Tags:
Police Academy
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Description:
Human Behavior
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  1. Five Purposes of communication
    • Personal discovery and venting emotions
    • Discovery of External world
    • Establish meaningful relationships
    • Changing attitudes & behaviors
    • Entertainment
  2. 4 Speaker Mechanisms that create barriers
    • Too loud/Too soft
    • Excessive intensity of behavior
    • Inadequate Intensity
    • Inappropriate Message
  3. 4 Listener mechanisms that create barriers
    • Attitude
    • Jumping to conclusions
    • Language Dysfunction
    • Socio-cultural constraints/biases
  4. 12 elements that affect verbal communications
    • Contextual Interpretations
    • Communication sources and recievers
    • Noise
    • Encoding/ Decoding
    • Appropriateness of purpose
    • Barriers to communication
    • Conflict
    • Vocal qualities
    • Choice/Use of language
    • Attentiveness
    • Physical limitations/disability
    • Enn Ui
  5. 7 Basic types of body language
    • Body Contact
    • Body Position
    • Physical Posture
    • Gestures
    • Facial Expression
    • Eye Movement
    • Officer Appearance
  6. 5 basic characteristics of interpersonal communications
    • Openness
    • Empathy
    • Supportiveness
    • Attitude
    • Equality
  7. 4 stages of effective listening
    • Hearing
    • Interpreting
    • Evaluating
    • Responding
  8. 3 Goals of directive feedback
    • Promote trust by building rapport
    • Promote value, recognition and clarification
    • Develop problem solving altenatives
  9. 4 basic factors that influence listening
    • Physical
    • Conceptual
    • Chronemics - speech pattern
    • Non-verbal
  10. 8 levels of Maslows Hierarchy of needs
    • Physiological
    • Safety
    • Love and Belonginess
    • Esteem/Ego status
    • Cognitive
    • Aesthetic
    • Self Actualization
    • Self Transcendence
  11. Breathe Eat Sleep
    Physiological
  12. Adequate salary and insurance policy
    Safety
  13. Respect, Self Respect and recognition
    Esteem
  14. Friendship, sexual intimacy and family
    Love and belonginess
  15. Concerned with personal growth
    Self Actualization
  16. Three other interpersonal needs
    • Inclusion
    • Control
    • Affection
  17. 3 Signs clues of expressive behavior indicate modes of behavior
    • Dress
    • Significant scars and or tattoos
    • Jewelry
  18. 8 Basic behavioral skills in interpersonal communications
    • Eye contact
    • Body Posture
    • Body Movement
    • Gestures and Facial expression
    • Dress and appearance
    • Voice tone/vocal variety
    • Language and non verbal clues
    • Humor
  19. 7 first officer ethnic intimidation responsibilities
    • Render assistance
    • Preserve the scene
    • Collect Evidence
    • Contact Supervisor
    • Address concerns and perceptions
    • Stay objective and professional
    • Transport victim for further assesment
  20. 9 classes protected by ethnic intimidation
    • Race
    • Color
    • Religion
    • National Origin
    • Ancestry
    • Mental Disability
    • Physical Disability
    • Sexual Orientation
    • Gender
  21. Hate group defined as creating three things
    • Animosity
    • Hostility
    • Malice
  22. Knowledge and understanding, curiosity, exploration
    Cognitive
  23. Beuty in art and nature, balance order
    Aesthetic

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