Bus 100 Ch.6

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yeuxverts9
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Bus 100 Ch.6
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2010-03-08 02:55:21
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Bus 100 Ch 6
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Bus 100 Ch.6
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  1. A manager who is not associated with any specific functional area but who provides overall administrative guidance and leadership
    administrative manager
  2. One who holds all authority and responsibility, with communication usually moving from top to bottom
    authoritarian leader
  3. One who holds all authority and responsibility, with communication usually moving from top to bottom
    authoritarian leader
  4. One who holds all authority and responsibility, with communication usually moving from top to bottom
    authoritarian leader
  5. The process of evaluating and regulating ongoing activities to ensure that goals are achieved
    controlling
  6. The act of choosing one alternative from a set of alternatives
    decision making
  7. A role that involves various aspects of management decision making
    decisional role
  8. A role that involves various aspects of management decision making
    decisional role
  9. The combined processes of leading and motivating
    directing
  10. A manager who is primarily responsible for an organization’s financial resources
    financial manager
  11. A manager who coordinates and supervises the activities of operating employees
    first-line manager
  12. An end result that an organization is expected to achieve over a one- to ten-year period
    goal
  13. A person charged with managing an organization’s human resources programs
    human resources manager
  14. A person charged with managing an organization’s human resources programs
    human resources manager
  15. A role in which the manager deals with people
    interpersonal role
  16. The ability to deal effectively with other people
    interpersonal skill
  17. One who gives authority to employees and allows subordinates to work as they choose with a minimum of interference; communication flows horizontally among group members
    laissez-faire leader
  18. The ability to influence others
    leadership
  19. The process of influencing people to work toward a common goal
    leading
  20. The process of coordinating people and other resources to achieve the goals of an organization
    management
  21. A manager who is responsible for facilitating the exchange of products between an organization and its customers or clients
    marketing manager
  22. A manager who implements the strategy and major policies developed by top management
    middle manager
  23. A statement of the basic purpose that makes an organization different from others
    mission
  24. The process of providing reasons for people to work in the best interests of an organization
    motivating
  25. A specific statement detailing what an organization intends to accomplish over a shorter period of time
    objective
  26. A type of plan designed to implement tactical plans
    operational plan
  27. A manager who manages the systems that convert resources into goods and services
    operations manager
  28. A manager who manages the systems that convert resources into goods and services
    operations manager
  29. A manager who manages the systems that convert resources into goods and services
    operations manager
  30. Establishing organizational goals and deciding how to accomplish them
    planning
  31. The discrepancy between an actual condition and a desired condition
    problem
  32. An organization’s broadest plan, developed as a guide for major policy setting and decision making
    strategic plan
  33. The process of establishing an organization’s major goals and objectives and allocating the resources to achieve them
    strategic planning
  34. A smaller-scale plan developed to implement a strategy
    tactical plan
  35. A specific skill needed to accomplish a specialized activity
    technical skill
  36. An upper-level executive who guides and controls the overall fortunes of an organization
    top manager
  37. The coordination of efforts directed at improving customer satisfaction, increasing employee participation, strengthening supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement
    total quality management (TQM)
  38. The most important resources of any organization are its people.

    A. True
    B. False
    A
  39. Doctors, nurses, and orderlies are considered financial resources for hospitals.

    A. True
    B. False
    B
  40. An organization's mission is a statement of the firm's basic purpose that makes it different from other firms.

    A. True
    B. False
    A
  41. Decision making is the process of optimization.

    A. True
    B. False
    B
  42. A tactical plan is an organization's broadest plan, developed as a guide for major policy setting.

    A. True
    B. False
    B
  43. Organizing involves grouping resources and activities.

    A. True
    B. False
    A
  44. A democratic leader makes all the decisions and tells subordinates what to do.

    A. True
    B. False
    B
  45. The first step in the control process involves measuring actual performance.

    A. True
    B. False
    B
  46. Marketing managers are responsible for the distribution of products.

    A. True
    B. False
    A
  47. Technical skills involve the ability to think in the abstract and to conceptualize.

    A. True
    B. False
    B
  48. Management is defined as the process of:

    a. supervising people.
    b. coordinating production operations.
    c. obtaining funds to meet obligations.
    d. coordinating the people and other resources of an organization to achieve its goals.
    e. supervising the informational needs of the firm.
    D
  49. An organization's broadest set of plans is called its:

    a. goal setting.
    b. objectives.
    c. strategic planning.
    d. policy.
    e. tactical plan
    C
  50. The grouping of resources and activities to accomplish some end result is called:

    a. leading.
    b. controlling.
    c. planning.
    d. goal setting.
    e. organizing.
    E
  51. The most effective leadership style usually:

    a. depends on the characteristics of a work situation.
    b. is authoritarian.
    c. is laissez faire.
    d. is democratic.
    e. is the one with which the manager is most comfortable.
    A
  52. Management includes all EXCEPT which of the following functions?

    a. planning
    b. organizing
    c. leading
    d. controlling
    e. conceptualizing.
    E
  53. An architect needs a great deal of ______ skill to be successful.

    a. technical
    b. interpersonal
    c. conceptual
    d. diagnostic
    e. communication
    C
  54. The two crucial factors concerning the effectiveness of a total quality management program are strong commitment from top management and:

    a. improved access to global markets.
    b. reduction of operating costs.
    c. higher return on sales.
    d. higher returns on investment.
    e. effective coordination of the TQM program components.
    E
  55. When an accounting firm hires an MBA to fill an entry-level management position, it is important that the MBA have strong:

    a. technical skills.
    b. conceptual skills.
    c. analytical skills.
    d. computer skills.
    e. interpersonal skills.
    A
  56. Leadership differs from management in that:

    a. a manager cannot be a leader.
    b. leaders use only formal position power.
    c. managers are authoritarian, whereas leaders are democratic.
    d. a leader strives for voluntary cooperation, whereas a manager may depend on coercion to change behavior.
    e. democratic leaders are more effective than authoritarian managers.
    D
  57. Laissez-faire leaders:

    a. direct the activities of employees.
    b. hold all authority.
    c. assign specific tasks.
    d. delegate authority to employees.
    e. allow employees to work with minimum interference.
    E
  58. A strategic plan is a guide for major policy setting and decision making.

    A. True
    B. False
    A
  59. A contingency plan outlines alternative courses of action.

    A. True
    B. False
    A
  60. Controlling involves influencing people to work toward a common goal.

    A. True
    B. False
    B
  61. Under laissez-faire leaders, communication flows horizontally among group members.

    A. True
    B. False
    A
  62. Middle managers implement a firm's strategy developed by top managers.

    A. True
    B. False
    A
  63. Decision-making is the act of resolving the discrepancy between an existing condition and a desired condition.

    A. True
    B. False
    B
  64. An example of an objective is "to sell 2,000 vehicles during March 2010 at the XYZ dealership."

    A. True
    B. False
    A
  65. Tactical plans are:

    a. large-scale and long-term plans.
    b. also called policies.
    c. composed of strategic plans.
    d. designed to implement a strategy.
    e. also called contingency plans.
    D
  66. The second step in the managerial decision-making process is to:

    a. generate alternatives.
    b. analyze each alternative.
    c. select an alternative.
    d. evaluate the solution.
    e. identify the problem or opportunity.
    A
  67. A problem is the discrepancy between a/an:

    a. opportunity and its alternatives.
    b. actual condition and a desired condition.
    c. solution and its alternatives.
    d. alternative and its solution.
    e. systematic method and a complex problem.
    B
  68. The control function involves three steps, which are, IN ORDER:

    a. taking corrective action, measuring actual performance, and setting standards.
    b. setting standards, measuring actual performance, and taking corrective action.
    c. measuring actual performance, taking corrective action, and setting standards.
    d. setting standards, taking corrective action, and measuring actual performance.
    e. taking corrective action, measuring actual performance, and decision making.
    B
  69. Mark, head of the men's department in a large chain store, has been told to increase his sales of men's business suits. What type of planning must he use?

    a. strategic
    b. operational
    c. tactical
    d. contingency
    e. optimization
    B
  70. The authoritarian leader:

    a. is intelligent, self-confident, and dependable.
    b. waives responsibility and allows subordinates to work as they choose.
    c. holds all responsibility and authority.
    d. allows both upward and downward communication.
    e. delegates authority to others while retaining final responsibility.
    C
  71. Democratic leadership can motivate employees to work effectively because:

    a. the leader's orders clarify how the task is to be done.
    b. the employees implement decisions they have been involved in making.
    c. they are free to do whatever they want, whenever they want.
    d. communication is mainly downward.
    e. communication flows horizontally among group members.
    B
  72. Sonya, a supervisor, wants to increase the output in her department. She reminds her employees that by working harder and producing more output, they will see a difference in their profit-sharing checks. Which strategy is she using?

    a. controlling
    b. leading
    c. motivating
    d. directing
    e. measuring
    C
  73. Which manager would most likely supervise advertising, promotion, sales, and public relations activities?

    a. general
    b. human resources
    c. financial
    d. operations
    e. marketing
    E
  74. Dealing with people is an integral part of Mary's job. Which role does this involve?

    a. decisional
    b. informational
    c. spokesperson
    d. interpersonal
    e. disseminator
    D
  75. Total quality management (TQM) addresses all of the following EXCEPT which one?

    a. customer satisfaction
    b. strengthening supplier partnerships
    c. employee participation
    d. foreign competition
    e. continuous quality improvement
    D
  76. A recent graduate has been hired by Houston Industries to fill a market research position that requires frequently giving presentations to upper-level managers on recent market-research projects. To be successful in this company, this individual needs especially strong:

    a. oral communication skills.
    b. written communication skills.
    c. computer skills.
    d. critical-thinking skills.
    e. analytical skills.
    A
  77. A goal is:

    a. a result that an organization is trying to achieve.
    b. a means by which an organization fulfills its purpose.
    c. the same as optimization.
    d. an outline of the actions by which an organization plans to achieve what it wants.
    e. a detailed statement about what an organization intends to accomplish.
    A

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