Salesforce Admin Certification

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  1. Which feature does Salesforce CRM provide for restricting login access to the application? (There are three correct answers.)

    A. Profile-based IP restrictions
    B. Organization-wide IP restrictions
    C. Profile-based login hour restrictions
    D. Organization-wide login hour restrictions
    A, B, C
  2. An administrator changed the organization's default language from English to Spanish. What must users do to see this change?

    A. Logout, then log in again.
    B. Nothing they'll see the application in Spanish immediately.
    C. Change their language personal preference to Spanish.
    D. Refresh their browser
  3. Which prifle is a standard Profile?
    (Select all that apply.)

    A. Sales User
    B. Marketing User
    C. Invoice Manager
    D. Contract Manager
    B, D
  4. Time - dependent workflow will not work with which type of workflow evaluation criteria?

    A. Only when a Record is created
    B. Every time a Record is created or edited
    C. Every kind of workflow evalutation criteria
    D. When a REcord is edited and it didn't previously meet the rule criteria
  5. What must an Administrator do to enable Advanced Currency Management for an organization?

    A. Purchase Unlimited Edition licenses
    B. Request a feature license from
    C. Enable Customizable Forecasting
    D. Enable Multiple Currencies
  6. Who may be assigned a workflow task?
    (There are five correct answers.)

    A. A single user
    B. Mulitpele users
    C. The record owner
    D. The record creator
    E. A Sales team role
    F. An Account team role
    A, C, D, E, F
  7. What should a system administror use to disable acces to a custom application for a group of users?
  8. Universal Containers needs to track the manufacturer and model for specific car companies. How can the system administrator ensure that the manufacturer selected influences the values available for that model?

    A. Create the manufacturer field as a dependent picklist and the model as a controlling picklist.
    B. Create a lookup field from the manufacturer object to the model object.
    C. Create the manufacturere field as a controlling picklist and the model as a dependent picklist.
    D. Create a multi-select field that includes both manufactureres and models.
    (this multiple choice question has been scrambled)
  9. Sales representatives at Universal Containers need assistance from product managers when selling certain products. Product managers do not have access to opportunities, but need to gain access when they are assisting with a specific deal.
    How can a system administrator accomplish this?

    A. Notify the product manager using opportunity update reminders.
    B. Enable sales teams and allow users to add the product manager.
    C. Enable account teams and allow users to add the product manager.
    D. Use similar opportunities to show opportunities related to the product manager.
    (this multiple choice question has been scrambled)
  10. What should a system administrator consider before importing a set of records into Salesforce?
    (There are two correct answers.)

    A. The improt file should include a record owner for each record.
    B. Currency field values will default to the personal currency to import
    C. Data should be de-duplicated in the import file prior to import.
    D. Validation rules are not triggered when using the import wizard.
  11. Which statement about custom summary forumals in reports is true?
    (There are two correct answers.)

    A. Reports can be grouped by a custom summary formula result.
    B. Custom summary formulas can reference a formula field within a report.
    C. Custom summary formulas can reference another custom summary formula.
    D. Custom summary formulas can be used in a report built from a custom report type.
  12. To help protect your organization's data against unauthorized access you can restrict users' ability to log in to Salesforce CRM by customizing what?
    User Profiles and your organization's list of trusted IP addresses
  13. What type of profile based restrictions does Salesforce allow?
    • 1. You can set the hours when users can log in
    • 2. You can restrict the IP addresses which they can log in with
  14. When is it neccessary for a user to use the security token?
    For access via the API or a client, users must add their security token to the end of their password to log in.
  15. For what type of access should you send the activation link?
    For access via the user interface, the user is prompted to click a Send Activation Link button to send an activation email to the address specfied on the user's Salesforce CRM record.
  16. How long is the Send Activation Link valid for?
    The activation link included in the email is valid for up to 24 hours from the time the suer clicked the Send Activation Link button. After 24 hours the user must repeat the activation process to log in.
  17. How does a user obtain their security token?
    User's obtain their security token by changing their password or resetting their security token via the Salesforce UI.
  18. True or False? When a user's password is changed, the user's security token is automatically reset?
  19. True or False? Partner portal and customer portal is requried to activate computers to log in.
  20. The singel sign-on authority usually handles login lockout policies for users with the ___________ permission.
    "Is Single Sign-On Enabled"
  21. When setting hours for users with a particular profile, what are the hours based on? The company's default time zone or the user's default time zone?
    The hours are exact times based on the Default Time Zone of the company.
  22. How do you control access to applications and objects, including fields and record types within objects?
    Use Profiles
  23. How do you control access to specific records?
    Use sharing settings and rules
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Salesforce Admin Certification
2011-08-17 14:13:11

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