Company Officer Ch 6

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  1. What are the 3 most common forms of communication?
    • Informal interpersonal
    • Formal Oral
    • Written
    • communication skills trail only leadership in skills employers desire
  2. 6 Communication Basics
    • Sender-encodes thoughts into words
    • Message-meaning, idea or concept speaker is attempting to communicate via auditory, visual, tactile, olfactory(smell), gustatory(taste), gestural
    • Medium-path msg takes...usually face to face
    • Receiver-decodes; receiver's education, culture, perception, attitude, context play a role
    • Interference-internal: hearing impairment;external:noise
    • Feedback- completes the process; sender and receiver must agree on purpose
  3. Interpersonal Communication Purposes(5)
    • Learning- acquire knowledge or skills
    • Relating- Est. new relationships; gives new members a feeling of belonging
    • Influencing-Control, direct, manipulate behavior, orders, counseling, intructing, citizens
    • Playing- create diversion and gain pleasure; humor
    • Helping-
  4. Words as Symbols
    3 A's
    • Words only provide receiver w/ 7% of message/ 93% NON-verbal...Words are:
    • Arbitrary-different meanings to different people
    • Ambiguous-meanings not specific or agreed upon
    • Abstract-Meanings are generalizations rather than concrete meanings
  5. Non Verbal Component
    • Non-Verbal transmits 55-93% of message; 55% kinesics, 38% tones
    • kinesics-body motion
    • paralanguage or vocalics-vowel sounds or tones
    • self-presentation-clothing, touch, use of time, control of speakers environment
  6. What is kinesics?
    • Eye contact-culturally sensitive
    • Facial expressions-6 basic emotions, happy, sadness, surprise, fear, anger, disgust; should match message
    • Gestures
    • Posture-sitting, standing erect conveys self confidence
    • Poise- accumulation of all the nv elements into one image of self confidence and authority
  7. 5 Roles of Gestures
    • 1. Emblems- gestures that take place of verbal communication
    • 2. Illustrators-used to assist in the understanding of the verbal message
    • 3. Affect displays- go w/ verbal expression of feeling; unconscious such as grinning
    • 4. Regulators- used to control flow of conversation; feedback from the audience tells speaker to continue, expand on topic, or finish;nodding, raising eyebrows
    • 5. Adaptors- unconscious gestures used to relieve stress; wring hands, tapping foot
  8. Listening percentages
    • people remember,
    • 50% of message after 24hrs;
    • 25% after 48hrs
    • Listenening is 42% of a person's day
  9. Cultural views of time
    • Monochronic- time compartmentalized w/ events scheduled in succession and allotted certain amount of time; meetings start on time and tardiness frowned upon
    • Polychronic- time viewed as cyclical with limited restrictions; punctuality is not important, schedules don't have to be adhered to strictly, interuptions acceptable
  10. 6 Listening skills
    • Attending-pay attention to message; control environment
    • Understanding-decoding message and assign meaning; organize into logical pattern;observe non-verbal cues; ask questions to clarify;paraphrase
    • Remembering-repeat, take notes, mnemonics
    • Evaluating-separate facts from opinion
    • Responding-completes communication process; verbal and nonverbal
    • Improve- practice, focus on speaker and message, overcome internal voice by indentifying and paraphrasing or taking notes
  11. Barriers to listening
    • Information overload-ID essential elements of message
    • Personal Concerns-focus on speaker and message
    • Outside distractions-take control of environment and remove distractions
    • Prejudice-focus on message and not messenger
Card Set:
Company Officer Ch 6
2011-08-15 17:55:21
Company Officer

Interpersonal Communications
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