Plan Quality Process

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Author:
hallender
ID:
9750
Filename:
Plan Quality Process
Updated:
2010-03-09 18:07:12
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plan quality pmp
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Description:
Inputs to Plan Quality Process
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  1. Scope baseline is one of 5 inputs for Plan Quality process. What does the scope baseline consist of?
    • 1. project scope statement
    • 2. WBS
    • 3. WBS dictionary
  2. Risk register is one of 5 inputs, what is its role?
    identify risks adn opportunities that can impact quality or product testing.
  3. stakeholder register is an input, what is its role?
    help identify which stakeholders have a particular interest in quality.
  4. Enterprise environmental factors is an input - what is its role?
    any or all external environmental factors and internal organizational environmental factors that surround or influence a project's success.
  5. organizational process assets are an input, what is its role?
    • 1. use lessons learned from previous projects
    • 2. use historical database that contain quality-related information
    • 3. comply with standards and regulations
  6. what is the difference between standards and regulations?
    standards are guidelins and should be followed, while regulations are mandatory and must be followed.
  7. the impact of Plan Quality is
    1. quality-related activitys have an impact on project's schedule and cost - ie, the cost baseline and schedule baseline
  8. Cost of Quality
    total cost of all efforts related to quality throughout the product life cycle.
  9. two groups of cost of quality
    • 1. cost of conformance
    • 2. cost of nonconformance
  10. cost of conformance
    • 1. prevention costs - things you do to prevent poor quality or defects before it goes to a customer - like training staff
    • 2. appraisal costs - product testing
  11. cost of nonconformance
    • 1. internal failure costs - incurred before product goes to customer - like need to rework, kill, or update product
    • 2. external failure costs - incurred after product goes to the customer - like warranties, liabilities, sending out fixes to customers
  12. Cost-benefit analyis
    • Done after Cost of Quality is peformed/researched
    • 1. list and calculate the potential direct and indirect costs
    • 2. list and calculate the benefits - tangible and intangible
    • 3. compare the results -should you move on with the change?
  13. Quality Planning Tools and techniques (6)
    • 1. Control charts
    • 2. Benchmarking
    • 3. Flowcharts
    • 4. Design of Experiments (DOE)
    • 5. Statistical Sampling
    • 6. Quality management methodologies
  14. Benchmarking
    • 1. Quality Planning tool/technique
    • 2. process of identifying, understanding, adn adapting outstanding practices from other organizations or industries. Used as a basis of performance.
  15. Flowchart
    • 1. Quality Planning tool/technique
    • 2. graphical representation of a process
  16. Design of Experiments (DOE)
    • 1. Quality Planning tool/technique
    • 2. statistical method for determining the relationship between factors affecting a process and the end results of that process. Useful in the early stages of product or process design.
  17. Statistical Sampling
    • 1. Quality Planning tool/technique
    • 2. sample of a particular item where conclusions are drawn about the quality of the entire set of items, based on statistics from the inspection.
  18. Quality Management Methodologies (8)
    • Quality Planning tool/technique
    • 1. TQM
    • 2. Six Sigma
    • 3. Matrix diagrams
    • 4. brainstorming
    • 5. nominal group techniques
    • 6. force field analysis
    • 7. affinity diagrams
    • 8. prioritization matrices
  19. Total Quality Management (TQM)
    • 1. Quality Management System
    • 2. Planning Quality Tool/Technique
    • 3. a common approach for implementing a quality improvement program within an organization
  20. ISO 9000 series
    • 1. Quality Management System
    • 2. Planning Quality Tool/Technique
    • 3. a set of international guidelines and quality management standards used to establish quality management systems and global, industry-wide standardization
  21. Matrix Diagrams
    • 1. Quality Management System
    • 2. Planning Quality Tool/Technique
    • 3. used to compare the efficiency and effectiveness of alternatives based on the relationship between two criteria, for example cost and performance
  22. Brainstorming
    • 1. Quality Management System
    • 2. Planning Quality Tool/Technique
    • 3. used to generate ideas about specific quality issues and ideas on how to plan effective quality managemetn activities
  23. Nominal Group Activities
    • 1. Quality Management System
    • 2. Planning Quality Tool/Technique
    • 3. are structured procedures that identify and rank major problems or key issues that need to be addressed
  24. Force Field analysis
    • 1. Quality Management System
    • 2. Planning Quality Tool/Technique
    • 3. is a useful technique for examing all the forces for and against a decision relating to quality
  25. Affinity diagrams
    • 1. Quality Management System
    • 2. Planning Quality Tool/Technique
    • 3. are used to organize large amounts of data or to generate a large number of related ideas that are the results of a quality brainstorming session
  26. prioritization matrices
    • 1. Quality Management System
    • 2. Planning Quality Tool/Technique
    • 3. are used to ranke the importance of difference quality aspects of a project generated by a brainstorming session
  27. Plan Quality Outputs (5)
    • 1. quality management plan
    • 2. quality of metrics
    • 3. quality checklists
    • 4. process improvement plan
    • 5. project doc updates
  28. quality management plan
    • 1. output for Plan Quality
    • 2. 4 types - informal/formal, broadly based/detailed
    • 3. provides guidelines for perform continuous process improvement, QA, and QC
  29. Process Improvement Plan
    • 1. output from Plan Quality
    • 2. steps for bringing quality back in line
    • 3. process boundaries - purpose of the process, start/end, inputs/outputs, data requireed, the owner, and stakeholders
    • 4. process configuration - graphic of process
    • 5. process metrics - along with control limits, allows the analysis of process efficiency
    • 6. targets for improved performance - guides teh process with improvement activities
  30. Quality Metrics
    • 1. output for Plan Quality
    • 2. an operational definition that describes a project or product attribute and how the qualtiy control process will measure it.
    • 3. it's an actual value
  31. Quality Checklists
    • 1. output of Plan Quality
    • 2. structured tool used to verify that a set of required steps has been performed
  32. Project Document updates
    • 1. output of Plan Quality
    • 2. examples include: stakholder register and Responsiblity Assignment Matrix
  33. Quality
    the degree to which characteristics meet requirements
  34. grade
    a category assigned to products that have similar functional uses but different technical characteristics
  35. precision
    ensures that repeated measurements are clustered closely together; similar or repeatable
  36. accuracy
    requires the measured value to be very close to the true value

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