Scroll down for the full help list.

Chat Room Etiquette

The public chat room is for polite and civil conversation. Do not post negative comments about others. In game or in the lobby, clicking a players name will bring up a player's profile. The mute checkbox will prevent future chat messages from that player.

Post civil conversation. Posts that may be controversial or inflammatory should be in General.

Post strategy questions or tips.

Post anything else within reason.


Look for players with these icons:
  • Rank 1 leaderboard.
  • Rank 2 leaderboard.
  • Rank 3 leaderboard.
  • New player. Say hi!
  • Player on a win streak.
  • Player with the most wins.
  • Player with the most games played.
  • Player shoots the moon a lot. Watchout!
  • Computer player.

Custom Games

Custom games do not earn you points, count towards any stats, or affect leaderboard rankings. Custom games can be used to play with friends, experiment with strategies, or to play when you don't have time to finish a full game.


What does the leaderboard represent?

The leaderboard represents a combination of both skill and games played. A skilled player can climb the leaderboard quickly by earning 1st place points. The worst player in the world can also climb the leaderboard by accumulating 4th place points - they will just climb slowly.

Why isn't the leaderboard based on wins?

Wins are not a good indicator of skill due to the way matching works. The best games are when 4 people of equal skill are playing together. That means that if pro players are matched against one another, and amateur players are matched against one another, the pros will have an average 25% win rate, and the amateurs will have an average 25% win rate. On the leaderboard they will look equal, but one group is more skilled than the other.

Why isn't the leaderboard based on ELO?

Because then it would be difficult to ever move up or down the leaderboard. The highest people would remain on top, the lowest people would remain on the bottom. While you might like that if you happen to be on top, the leaderboard is there for all to have fun.

Leaderboard points are calculated after earning them, and rankings are updated shortly afterwards.

Ranked game point distributions are as follows:
  • 1st: 12
  • 2nd: 6
  • 3rd: 4
  • 4th: 3
  • Quit: 0

The leaderboard statistics are calculated nightly.

Leaderboard points are only valid for the last 30 days. Your leaderboard points are calculated by summing your last 30 days of points. This allows new players to climb the leaderboard and compete against players that have been playing for longer.

Leaderboard points are earned by finishing a game.


The Elo[a] rating system is a method for calculating the relative skill levels of players in zero-sum games such as chess. It is named after its creator Arpad Elo, a Hungarian-American physics professor.

ELO in Hearts is a hidden method of calculating a player's skill level. It is used to help match players of equal skill together to play games.

Quitting Games Early

This site is for playing against other players. If you don't have 20 minutes to play a complete game, consider playing a custom game or not playing. Those who continue to quit games will first receive a warning, and then be moved to the Custom games queue. You may join or leave a custom game at any time; that is what they are there for.

If you have been moved to the custom game queue, you can get back into the normal queue by waiting a few days.

How to change your name?

Click the Menu button and then My Profile.

Names are not unique- there can be many players with the same name. If you want to be differentiated from other players, pick a memorable name.